National Account Manager

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

What you'll be doing

This position is responsible for managing key national accounts, leading the account onboarding experience across all Buckland services, and achieving company sales objectives. This role combines strategic account management, client service excellence, sales growth, and team leadership.

What we can offer you

• Competitive salary, benefits above law.
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Manage and grow large national accounts, building strong relationships with key client stakeholders.
• Develop and execute account strategies to achieve sales targets and expand service offerings.
• Lead client meetings and visits, communicating risks, issues, and opportunities to senior leadership.
• Oversee new account onboarding, including TAP monitoring and account assignment.
• Coordinate the transition of corporate accounts from CSA to Operations.
• Prepare pre-call plans and post-call summaries with clear action items and follow-up.
• Partner with Operations, Compliance, and internal teams to ensure seamless service delivery.
• Lead U.S. compliance-related client communications and regulatory updates.
• Analyze account performance and client feedback to improve service levels and retention.
• Drive continuous improvement of department processes, documentation, and CRM automation.

What we need from you

• Minimum 5 years of experience in Mexico (MX) Customs.
• Minimum 5 years of experience in the customs brokerage industry.
• Prior experience managing client accounts at a national or corporate level.
• Demonstrated people leadership experience.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated, detail-oriented, and able to work independently.
• Willingness to travel internationally, US visa preferable.
• Proficient English communication is required.

Want to apply? Get in touch today

Please visit to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition