Distribution Specialist

hace 19 horas

Cancún, Quintana Roo, México Royalton Hotels & Resorts A tiempo completo

We are looking for a Distribution Specialist to support the electronic distribution operations of Royalton Hotels & Resorts, working cross-functionally with Operations, Reservations, Revenue Management, Sales, and Marketing.

At Royalton Hotels & Resorts, we are EPIC people.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts.
Be EPIC.

The Distribution Specialist is responsible for:

  • Managing and maintaining hotel rates, inventory, packages, and content across all electronic distribution channels, including CRS, PMS, OTAs, wholesalers, GDS, B2B portals, and direct channels.
  • Ensuring the correct configuration and ongoing maintenance of rate plans, room types, promotions, policies, and inventory in systems such as SynXis, NewHotel, HPP, MARSHA, and GDS platforms.
  • Auditing distribution systems on a regular basis to ensure compliance with brand standards, SOPs, and distribution guidelines.
  • Providing support to Operations, Reservations, Revenue Management, Sales, and Marketing teams, ensuring rate parity, availability accuracy, and optimal channel performance.
  • Testing and validating channel connectivity to guarantee bookable rates, correct content display, and seamless reservation delivery across all partners.
  • Monitoring and resolving interface errors, rejected reservations, and connectivity issues, escalating cases when required.
  • Coordinating with IT teams, system providers, contracting teams, and hotels to resolve technical and operational system issues.
  • Supporting new property openings by loading hotel content, rates, inventory, and connectivity across all required systems, meeting established timelines.
  • Managing Marriott distribution tools and platforms to ensure the correct execution of promotional strategies, offers, and technical requirements.
  • Participating in audits, system testing, and continuous improvement initiatives focused on distribution efficiency and revenue optimization.

The ideal candidate has:

  • Bachelor's degree completed in Tourism, Hospitality, Business Administration, or a related field.
  • Minimum 1 to 2 years of experience in Distribution, Revenue, Reservations, or related roles within hotels, resorts, or hospitality groups.
  • Advanced English proficiency, both written and spoken.
  • Strong knowledge of hotel distribution systems such as SynXis, GDS (Sabre, Amadeus, Galileo, Worldspan), PMS, OTAs, and B2B platforms.
  • Experience managing rates, inventory, packages, promotions, and multi-channel connectivity.
  • High attention to detail with strong analytical and problem-solving skills.
  • Ability to manage multiple tasks simultaneously in fast-paced, results-driven environments.
  • Excellent communication and collaboration skills, with the ability to work cross-functionally.
  • Previous experience with Marriott systems (MARSHA, HPP, EPIC, MarRFP) is a strong advantage.

Don't miss the opportunity to join one of the most dynamic and fast-growing all-inclusive resort brands in the Caribbean.

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