Onboarding Project Manager-English Required

hace 7 días

Ciudad de México, Ciudad de México DaCodes A tiempo completo

Work at DaCodes

We are a firm of software and digital transformation experts focused on high-impact solutions.

For over 10 years, we've been creating technology and innovation-driven products thanks to our team of +220 talented #DaCoders — including developers, architects, UX/UI designers, PMs, and QA testers. Our team collaborates on projects with clients across LATAM and the U.S., consistently delivering outstanding results.

At DaCodes, you'll have the opportunity to grow professionally, work on diverse projects across various industries, and contribute to designing, implementing, and optimizing cloud-based infrastructures.

Our DaCoders have a huge impact on the success of our business and that of our clients. You'll be the expert who takes part in exciting projects and gains exposure to disruptive startups and global brands.

The Onboarding Project Manager ensures new painting-industry clients have a smooth, consistent onboarding journey into the client's standardized tech stack. This role manages the client experience from kick-off through go-live, coordinating technical resources, keeping projects on track, and ensuring clients are set up for long-term success. Building strong relationships and trust with clients is central to this role. While technical aptitude is important, Subject Matter Experts (SMEs) and Solution Engineers will handle the system design and deep technical work.

Core Responsibilities
  • Lead onboarding for up to 4 concurrent clients, ensuring projects reach go-live within 3–4 months (client-dependent).
  • Manage the onboarding journey end-to-end: scheduling, communication, progress tracking, and delivery milestones.
  • Maintain and optimize Airtable-based project management workflows.
  • Partner closely with Solution Engineers and the Delivery & Solutions Manager to align resources and resolve roadblocks.
  • Act as the primary client contact, translating technical progress into clear business outcomes while building trust and confidence throughout onboarding.
  • Develop strong client relationships that support long-term success and smooth handoffs.
  • Encourage client feedback and testimonials at the transition to Managed Services.
  • Oversee smooth handoff, including client sign-off on the Client Success Adoption Plan.
Requirements:
  • Experience: Strong project management background; customer success experience required. PMP/Agile certification is a plus but not required.
  • Skills: Excellent organization, proactive communication, ability to manage multiple complex projects at once, and a proven ability to build client relationships and establish trust.
  • Technical Aptitude: Some required — must understand software integrations/automations enough to coordinate with SEs and SMEs and explain concepts to clients.
  • Style: Highly structured, motivated to drive projects forward, able to maintain momentum in high-complexity client environments.

Work with global brands and disruptive startups.

Remote / home office.

Monday to Friday work week.

Birthday day off.

Multicultural teams.

Access to training courses and certifications.

Meetups with special guests from the IT industry.

Virtual team-building events and interest groups.

English classes.

Opportunities across our business lines.

Proudly certified as a Great Place to Work.

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