Client Advisor
hace 2 semanas
The Bilingual Specialty Client is responsible for servicing the Client through proper and accurate handling of inquiries regarding Louis Vuitton product, services, client escalations, initiate and site navigation through written and verbal forms of communications including email, chat, WhatsApp and call handling. The Bilingual Client Advisor will also be responsible for achieving assigned in the key performance metrics such as sales, productivity, and quality; as well as maintaining high operational standards and efficient use of key systems such as Salesforce, multiple versions of Iconics Icons, Catalog, various internal digital tools, LV website, internal UPS, X-store, Product Library, logistic tools etc. It is essential that the Client Advisor can assist clients in a relevant manner that encompasses an entrepreneurial spirit, displaying a passion for the brand with focus on Quality expectations and a sense of urgency.
ProfileTo be successful in this role you must handle a complete range of calls and written communications including (but not limited to): product inquiries and sales, fielding calls for connected store services and associates, Mexico stores information or locations (as well as US stores when needed), after sales service support, policies, customer service issues, etc. Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony. Composure under pressure and ability to deescalate calls and handle customer complaints in a timely manner. Stay up to date on all product, company, and departmental information/initiatives. Build and maintain clientele to enhance relationships and brand loyalty. Technically savvy and ability to use multiple systems simultaneously (up to 8 at a time) while speaking to a client and building a conversation document 100% of client calls to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software Participate in departmental trainings and initiatives. Must be fluent (verbally and written) in Spanish and English. 3 to 5 years of customer service experience is required.
Additional informationLouis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role´s requirements.
LOUIS VUITTON MAISONFounded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
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