Ecommerce Business Manager

About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role
The 1P Ecommerce Growth Manager is responsible for overseeing and optimizing all aspects of the direct-to-consumer ecommerce channel within Mexico. The role requires a strong operator with the ability to think strategically about the future of the channel.

Responsibilities

• Manage P&L of Ecomm Mexico (excluding fixed costs) in accordance with defined budget, objectives, and key UE guardrails (e.g., CAC, FPD)
• Define assortment strategy based on market demand, competitor offerings, price-point coverage and FPD.
• Lead inventory management operations, including projection of sales at SKU level and coordination with suppliers and logistics providers to ensure regular delivery and appropriate levels of stock.
• Lead pricing and promos strategy, considering competitor price comparisons, testing of demand elasticity, and management of Unit Economics.
• Identify key bottlenecks / failure points in operation and work with the Ecomm Customer Experience team, Ecomm Ops Manager, and Product teams to create solutions.
• Work alongside Paid Ads Growth Manager to optimize customer acquisition campaigns, including consulting on assets, campaign structure and goals, audience targeting and budget allocation
• Identify key funnel leakages, diagnose causes, and work with Ecomm Ops Manager, Product Manager, and Customer Lifecycle team to design ways to prevent leakage and/or recover potential customers.
• Manage opportunities to drive sales on 1P ecommerce through bundling with our other business lines - kiosks, credit line / card, accessories, insurance and new products
• Partner with commercial and OEM team to identify growth opportunities including:
• Organic traffic and brand marketing opportunities
• Promotional offers with OEMs and other partners

Qualifications

• Bachelor's degree Marketing, Communication, Advertising, Business, Engineering or similar.
• 3+ years of experience in retail or ecommerce strategy, growth, or operations, ideally in fast-paced environments such as retail tech, fintech, or startups.
• Analytical skills with data-driven approach.
• Communication skills for effective collaboration.
• Good knowledge of social media, ads and analytic platforms, SQL, and statistical methods (A/B Testing).
• Self-driven and results-driven, willing to work in a dynamic, high-change environment.

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 MXN monthly restaurant coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening