Order to Cash Senior Process Owner

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.  

Are you ready to take your career to the next level? At WK Kellogg Co, we're looking for an Order to Cash Senior Process Owner to join our Querétaro office. In this key role, you'll drive strategic collaboration, optimize Order to Cash (OTC) processes, and lead a high-performing team dedicated to order execution, deduction management, and fulfillment. You'll work cross-functionally with Sales, Finance, Supply Chain, and third-party providers to enhance service levels, resolve challenges, and promote a customer-first culture.

If you thrive in a fast-paced environment and love solving complex business challenges, this role is for you

HERE'S WHAT YOU'LL BE DOING

Customer & Operations Leadership

• Develop and implement strategies to achieve customer service and supply chain SLA metrics.
• Oversee escalated order management issues, working closely with customers, sales, and internal teams.
• Resolve key OTC challenges, including:
  • Order fulfillment and service level issues
  • Order hold/release approvals
  • EDI/invoicing and pricing discrepancies
  • Deduction validation and billing escalations
  • Manual order management
• Serve as the escalation point for critical customer service and deduction disputes.
• Build and maintain strong relationships with Supply Planning, Finance, Sales, Logistics, Demand Planning, Distribution, and other key teams.
• Analyze reports to identify trends and drive performance improvements.
• Ensure compliance with GAAP, SOX, and internal audit policies.

People Leadership & Continuous Improvement

• Lead and develop a high-performing team through coaching, training, and mentoring.
• Provide clear direction, set performance goals, and recognize achievements.
• Foster a culture of innovation by identifying and implementing process improvements.
• Oversee technology upgrades and system testing before major implementations.
• Drive efficiency, quality, and control KPIs while leading special projects and initiatives.

QUALIFICATIONS

• Extensive Collections Experience: Proven ability to manage and drive successful collections, including conducting difficult conversations with customers.
• Leadership & Team Management: Prior supervisory experience with a track record of effectively leading and developing teams.
• Strong Order to Cash Expertise: Solid understanding and practical experience in end-to-end Order to Cash processes.
• SAP Proficiency: Mandatory experience with SAP, including navigation within Order to Cash, and ideally APO, Pricing, and Order Management modules.
• Excellent English Communication: Exceptional verbal and written English skills, essential for effective customer and team interactions.
• Process-Driven Background: Experience in shared services, process-driven environments, or service centers is preferred.
• Relevant bachelor's degree: Bachelor's degree in a relevant field (e.g., Finance, Business Administration).
• Additional Skills: Experience in Foreign Trade, Order Management, and Master Data is beneficial. Strong MS Office skills are also required.

ABOUT WK KELLOGG CO 

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder's passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit   

If we can help you with a reasonable accommodation throughout the application or hiring process, please email  

THE FINER PRINT 

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. 

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.  

For US applicants:  

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link. 

Let's create gr-r-reat days,  

WK Kellogg Co Recruitment