Sales And Customer Support Specialist

hace 3 días

Ciudad de México, Ciudad de México Nysonian Inc. A tiempo completo

Company Description

Nysonian Inc. builds the next generation of global lifestyle brands, creating experiences that redefine travel, fitness, and living. With standout brands such as NOBL Travel for modern luggage, FLO Pilates for accessible Pilates practices, and REDGE Fit for at-home strength training, Nysonian is reshaping industries. Supported by a full-stack D2C platform combining manufacturing, distribution, and technology, the company provides seamless customer experiences. With over $150M in revenue, a global team of 300+ in six countries, and more than 1.3M customers worldwide, Nysonian's portfolio continues to thrive and expand.

Role Description

This is a full-time, on-site role located in Mexico City for a Sales And Customer Support Specialist. The role involves providing exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction across Nysonian's brand portfolio. The specialist will also contribute to sales by identifying opportunities, communicating product benefits, and guiding customers through the purchasing process. Collaboration with cross-functional teams to refine processes and adapt to customer needs is a key part of the role.

Qualifications

  • Customer Service and Communication skills: Proficient in responding to inquiries, resolving issues, and maintaining customer satisfaction.
  • Sales and Negotiation skills: Experience in identifying sales opportunities, explaining product benefits, and guiding customers through purchasing decisions.
  • Problem-Solving and Adaptability: Ability to resolve issues efficiently and adapt to changing customer needs and processes.
  • Technology proficiency: Familiarity with CRM tools, customer support software, and digital platforms.
  • Fluency in Spanish and English is required; additional languages are a plus.
  • Strong organizational skills and ability to prioritize tasks effectively.
  • Experience in direct-to-consumer or lifestyle brands is advantageous.

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