Banamex - Sales Support Analyst 2 - C10 - CIUDAD DE MEXICO

The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

RESPONSABILIDADES

• Identificar, proponer e implementar soluciones para problemas operativos y de servicio al cliente.
• Recopilar, limpiar y analizar datos de ventas, procesos y clientes usando sistemas internos como CRM's para identificar tendencias, patrones y áreas de oportunidad
• Colaborar en la gestión de proyectos internos participando activamente en documentación y optimización de procesos.
• Comunicar hallazgos utilizando herramientas de Inteligencia de Negocios (OLAP/ Reporting) y servir de enlace con otros equipos para garantizar la calidad, integridad y disponibilidad de la información.

REQUERIMIENTOS

• Preferentemente Ingeniería Industrial o económico-administrativo
• Conocimiento en temas de inteligencia de negocios
• Manejo de Excel avanzado (tablas dinámicas, conocimiento de macros, sharepoints, gráficos dinámicos, limpieza de datos, cruce de información)
• Conocimiento de Salesforce, Power BI

• Inglés intermedio-avanzado (hablado y escrito)

• Actitud de servicio, habilidades para comunicarse eficazmente, trabajo en equipo

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Job Family Group:

Commercial and Business Sales

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Job Family:

Commercial Sales Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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