Case Manager Support

hace 1 hora

Mérida, Yucatán, México BACK OFFICE DE CHIHUAHUA A tiempo completo
BACK OFFICE DE CHIHUAHUA busca Case Manager Support en Mérida, Yucatán

Horario

  • Lunes a Viernes | 8:00 a.m. 5:00 p.m. (MST)

Idioma

  • Bilingüe: Español e Inglés (indispensable)

Descripción del Puesto

Estamos en búsqueda de un/a Assistant Case Manager para apoyar las operaciones de casos mediante la coordinación de documentación, comunicación con despachos legales y consultorios médicos, y apoyo en las tareas diarias de gestión de casos.

Esta posición es ideal para personas con al menos un año de experiencia en entornos legales o médicos, organizadas, proactivas y cómodas trabajando en un entorno dinámico y orientado a casos.

La experiencia en litigios o personal injury es deseable, pero no indispensable.

Responsabilidades

  • Apoyar a los Case Managers en la gestión diaria de casos de lesiones personales.
  • Recopilar, revisar y organizar documentación relacionada con los casos (expedientes médicos, facturación, gravámenes/liens, actualizaciones de casos, etc.).
  • Comunicarse con firmas legales, proveedores médicos y equipos internos para obtener información faltante y proporcionar actualizaciones de estado.
  • Dar seguimiento al progreso de los casos y asegurar que los archivos estén completos, actualizados y correctos.
  • Ingresar y mantener información de los casos en los sistemas internos con alto nivel de precisión.
  • Dar seguimiento a solicitudes pendientes y fechas límite.
  • Apoyar los procesos de financiamiento y aprobación cuando sea necesario.
  • Mantener la confidencialidad y cumplir con las políticas internas y regulaciones aplicables.

Requisitos y Habilidades

  • Mínimo 1 año de experiencia en un rol legal, médico o relacionado.
  • Experiencia obligatoria en servicio al cliente y sector salud, que puede incluir trabajo como intérprete médico o roles similares.
  • Familiaridad con casos de lesiones personales, documentación médica o flujos de trabajo legales (preferible).
  • Excelentes habilidades organizativas y atención al detalle.
  • Sólidas habilidades de comunicación escrita y verbal.
  • Capacidad para manejar múltiples casos y prioridades simultáneamente.
  • Manejo de Microsoft Office y/o sistemas de gestión de casos.
  • Persona confiable, proactiva y con mentalidad de trabajo en equipo.
  • Bilingüe en Español e Inglés (requisito indispensable).

Nivel de educación deseada:

Superior - titulado

Nivel de experiencia deseada:

Nivel Medio

Función departamental:

Atención al cliente

Industria:

Call Centers / Telemarketing

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