Senior Account Manager

About DEUNA \uD83E\uDDE1

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico's digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments \uD83D\uDE80

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About the Role

We are looking for a Senior Account Manager to own and grow strategic customer relationships end-to-end.This role goes far beyond support: you will act as a trusted advisor, a commercial owner, and a problem solver, driving revenue growth, customer retention, and long-term partnerships.

You will work closely with Sales, Implementation, Technical Account Management, Product, and Operations to ensure customers launch fast, scale successfully, and continuously expand their footprint with us.

What You Will Do

Customer Ownership & Relationship Management

• Own a portfolio of strategic customers across their full lifecycle (onboarding growth retention).
• Build trusted, long-term relationships with senior stakeholders.Lead executive-level conversations and Quarterly Business Reviews (QBRs) with clear insights and recommendations.
• Act as the main point of contact, ensuring alignment, clarity, and accountability.

Commercial Growth & Revenue Expansion

• Drive revenue growth from existing accounts through upsell, cross-sell, and expansion opportunities.
• Proactively identify commercial opportunities based on customer behavior, performance data, and market context.
• Take initiative to propose new solutions, use cases, and rollout strategies.
• Partner closely with Sales to ensure continuity and maximize lifetime value.

Problem Solving & Execution

• Navigate ambiguity confidently and make informed decisions even with incomplete information.
• Read between the lines—identify risks, opportunities, and unstated customer needs.
• Bring solutions first: when an issue arises, you proactively propose options and paths forward.
• Coordinate internal teams to unblock issues and deliver results.

Collaboration & Leadership

• Work cross-functionally with Implementation Managers, Technical Account Managers, Product, and Operations.
• Foster a people-first, team-first mindset, contributing to a strong and collaborative culture.
• Share best practices, insights, and learnings across the Account Management team.

What We're Looking For

• 5+ years of experience in payments, fintech, or financial services, in Account Management / Account Executive roles, leading enterprise or high-growth merchants' portfolio.
• Strong commercial mindset, motivated by growth and revenue impact.
• Excellent presentation skills, with proven experience building and leading QBRs.
• Outstanding communication skills in Spanish and English (written and spoken).
• Ability to operate in fast-paced, ambiguous environments.
• Creative, resourceful problem-solver with a solutions-first approach.
• Open to travel and comfortable meeting customers in person.
• Enthusiastic, friendly, collaborative, and driven by a strong desire to succeed.
• Experience working with HubSpot, Jira, and Slack.
• Exposure to payment orchestration, PSPs, gateways, or acquiring.

What Success Looks Like

• Customers launch faster and scale more effectively.
• Expansion revenue grows quarter over quarter.
• Customers see you as a strategic partner, not a vendor.
• Internal teams trust your judgment, clarity, and leadership.

What will you find when you join DEUNA?

• A multicultural team distributed throughout LATAM
• Dynamism, agility and constant innovation
• Being part of a high-impact solution for an entire region
• The best tools and technology to operate
• Being part of the startup culture.
• We are in full expansion

Benefits:

Vacations and additional PTO \uD83C\uDFDD

Remote work from anywhere \uD83D\uDCBB

Economic support for health insurance, internet and cell phone line\uD83D\uDCF1\uD83C\uDF10

We all own DEUNA, we offer stock options \uD83D\uDCB8

Learning and development platform \uD83D\uDCDA

Multidisciplinary, diverse and dynamic team \uD83E\uDDE1

Growth and career path \uD83D\uDE80

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.