Quote Specialist II

hace 2 días

Saltillo, Coahuila de Zaragoza, México Lennox A tiempo completo

Job Description
Under direct supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders, and resolution of customer disputes with limited supervision.

  • Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.
  • Must be timely and efficient in managing all projects to assure delivery deadlines are met.
  • This includes managing the production period, for delivery changes for a stated project / job.
  • Participates in process improvement group initiatives.
  • Is an active team member with assigned team account responsibilities.
  • Perform individual and team duties as assigned or as the situation dictates.
  • Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers.
  • Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute customer projects / expectations (i.e. Schools / MRs / National Accounts).
  • Handles special assignments and miscellaneous projects, as assigned by management staff.
  • Embraces an environment that facilitates team collaboration and sharing of information and knowledge.
  • Timely execution of all related Performance Management activities.
  • Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.

Qualifications

  • A bachelor's degree or equivalent is preferred.
  • Fluent in English and Spanish; capable of working with US based teams
  • Proficient with Microsoft Office and CRM software.
  • Working knowledge of SAP a plus.
  • Excellent customer service skills.
  • Effective at written and verbal communication, including effective listening skills.
  • Ability to handle difficult or emotional customer situations.
  • Problem solving and time management skills.
  • Ability to adapt to competing demands.

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