Sales Operations Specialist

hace 5 días

Guadalajara, Jalisco, México Driscoll's A tiempo completo
About the Opportunity The Sales Support Specialist plays a critical role within the Sales Operations team, driving process improvements and operational efficiencies across the sales lifecycle. This role leads centralized pre- and post-sales activities and partners closely with cross-functional teams—including Sales, Credit & Collections, Supply Chain, Accounting, QA, Demand Management, and IT—to streamline workflows, ensure compliance, and enhance overall performance.

Success in this role requires a proactive, detail-oriented individual with strong knowledge of sales operations and systems. The ideal candidate is a collaborative problem-solver who thrives in a fast-paced environment, demonstrates sound judgment, and contributes to continuous improvement initiatives. Responsibilities

  • Responsible for on-going maintenance of Customer Master Data; end-to-end expert in Master Data systemic dependencies and reporting requirements.

  • Leads collaboration with Sales, Legal, Food Safety, and other applicable departments to ensure all customer requirements are completed. Design and develop a 'one-stop, internal facing, multi-use framework to more efficiently service customers.

  • Responsible for regularly reviewing and developing reporting. Identifies gaps where new reporting is needed, satisfies ah-hoc requests from stakeholders, and retirees reports no longer provide value.

  • Partners with Sales Support Manager to develop and implement new processes focused on the effective implementation and management of
    centralized claims processes and corresponding activities.

  • Expert across current and future ERP systems transactional processes, efficiencies, and best practices.

  • Develops and implement flexible, adaptive and innovative continuous improvement (CI) processes for effectiveness, efficiencies & accuracy.  Champion of best practice opportunities.

  • Supports external customer onboarding and changing management activities of new technology rollouts as led by the Business Solutions Team.

  • Leads and promotes process compliance by auditing and maintaining SOPs/SLAs as well as onboarding documents in conjunction with the team. Verifying all supporting documents are accurate and current through periodic reviews.

  • Supports Continuous Process Improvement (CPI) manager in development of new SOPs and corresponding training. Drive standardization of processes across DOTA.

  • Responsible for onboarding of new members to Sales Team in coordination with current onboarding program. Leading and/or partnering on initial training and refreshers as needed, collaborating to develop improved systems for onboarding.

    Candidate Profile

Requirements: 

- Fluency in English (spoken and written) is required.
- Bachelor's Degree
- 2+ years of successful produce and/or berry industry experience
- Experience sales operations, processes and systems.
- Experience in process and project management ideally in Sales, Marketing or Supply Chain environments.
- Ability to work independently, influence cross-functional team members, initiate new ideas, support implementation of new systems and train others in new processes.
- Proven experience leading and supporting process improvement initiatives or managing projects.
Strong written, presentation and oral communication skills.

Preferred Qualifications & Leadership Competencies: 

- 3+ years in Sales, Category Development, Operations or Supply Chain Planning experience preferred.
- Excellent inter-personal skills with ability to lead through cross-functional collaboration.
facilitates and influences decisions and ability to maintain strong working relationships.
Ability to multitask with a sense of urgency in a quick cycle time and fast-paced
environment.
- Excellent analytical and problem-solving skills in developing, implementing and assessing
key metrics.
- Strong organizational skills with the ability to manage both tactical and execution-based
responsibilities.
- Must be flexible with work schedule, able to work non-standard business hours 
- Driver's license and the ability to be covered under company-sponsored vehicle insurance
program.
- A valid passport and the ability to travel internationally without restrictions.

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