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Senior Professional Services Consultant
hace 24 horas
The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
KEY DUTIES
- Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API's, NERC CIP solution delivery, or Information Systems Security
- Ability to troubleshoot technical issues to resolve customer problems
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Collect infrastructure technical requirements, create implementation and production deployment procedures fo Fortra products to interoperate and work within customer's environment
- Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
- Deliver services and support both onsite and remote
- Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
- Supports new and existing clients in more complex set ups and usage scenarios of the purchased software.
- SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OS
- Authority to act within defined policies inside area of expertise/knowledge as directed
- Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
- Called on to support junior members to manage external stakeholders through conflict resolution
- Deep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMi
- Delivery of customer or partner facing product training
- Support Services revenue objectives by maintaining 65% billable utilization
- Other duties as assigned
BASIC QUALIFICATIONS
- 4-6 years of experience
- High level independence
- Advanced technical skills
- Ability to identify selling opportunities with customers and build strong relationships
- Excellent communication skills with both technical and non-technical audiences
- Actively seeks constructive feedback on own performance
- Ability to supervise others
- Executes tasks in a timely manner with minimal revisions needed
- Proactive, able to prioritize and solution oriented
- Knowledge and understanding of Windows OS, Linux/UNIX OS
