Customer Onboarding
hace 3 días
Vacante:
Customer Onboarding
Buscamos personas apasionadas por ofrecer una excelente experiencia al cliente y garantizar una incorporación ágil, clara y satisfactoria. Si eres organizado, empático y disfrutas trabajar en equipo, esta oportunidad es para ti.
Zona de trabajo:
Minerva
Horario
Lunes a Viernes de 9:00 a 18:00 hrs
Descanso fijo: Sábado y Domingo
Sueldo base:
$11,451.00 nominal mensuales
Bono adicional:
$3,100.00 mensuales
Ofrecemos
- Prestaciones de ley
- Cotización al 100% ante el IMSS
- Comedor subsidiado
- Capacitación continua
- Oportunidades de crecimiento interno
- Excelente ambiente laboral
- Entre otros beneficios
Responsabilidades Principales
- Dar la bienvenida y acompañamiento inicial a nuevos clientes, asegurando que comprendan los procesos y herramientas de la empresa.
- Guiar al cliente durante sus primeros pedidos, resolviendo dudas y brindando asesoría personalizada.
- Monitorear el progreso de cada cliente durante la etapa de incorporación para garantizar su satisfacción.
- Coordinar con los equipos internos (ventas, operaciones, soporte) para asegurar entregas sin errores y tiempos óptimos.
- Detectar posibles incidencias o áreas de mejora en la experiencia del cliente y canalizarlas adecuadamente.
- Elaborar reportes de satisfacción, métricas de desempeño y retroalimentación del cliente.
- Participar en reuniones de seguimiento y mejora continua del proceso de onboarding.
Requisitos
- Bachillerato concluido (indispensable).
- Experiencia mínima de 1 año en servicio al cliente, atención al cliente o customer service.
- Conocimiento básico en manejo de CRM o plataformas de gestión de clientes (deseable).
- Excelentes habilidades de comunicación oral y escrita.
- Actitud proactiva, empática y con enfoque en la resolución de problemas.
- Capacidad de organización y trabajo en equipo.
Si buscas un lugar donde puedas desarrollarte profesionalmente y formar parte de un equipo enfocado en la satisfacción del cliente,
envíanos tu postulación y únete a nosotros
.
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