Customer Onboarding

hace 3 días


Guadalajara, Jalisco, México GRUPO MEPIEL A tiempo completo

Vacante:
Customer Onboarding
Buscamos personas apasionadas por ofrecer una excelente experiencia al cliente y garantizar una incorporación ágil, clara y satisfactoria. Si eres organizado, empático y disfrutas trabajar en equipo, esta oportunidad es para ti.

Zona de trabajo:
Minerva

Horario
Lunes a Viernes de 9:00 a 18:00 hrs

Descanso fijo: Sábado y Domingo

Sueldo base:
$11,451.00 nominal mensuales

Bono adicional:
$3,100.00 mensuales

Ofrecemos

  • Prestaciones de ley
  • Cotización al 100% ante el IMSS
  • Comedor subsidiado
  • Capacitación continua
  • Oportunidades de crecimiento interno
  • Excelente ambiente laboral
  • Entre otros beneficios

Responsabilidades Principales

  • Dar la bienvenida y acompañamiento inicial a nuevos clientes, asegurando que comprendan los procesos y herramientas de la empresa.
  • Guiar al cliente durante sus primeros pedidos, resolviendo dudas y brindando asesoría personalizada.
  • Monitorear el progreso de cada cliente durante la etapa de incorporación para garantizar su satisfacción.
  • Coordinar con los equipos internos (ventas, operaciones, soporte) para asegurar entregas sin errores y tiempos óptimos.
  • Detectar posibles incidencias o áreas de mejora en la experiencia del cliente y canalizarlas adecuadamente.
  • Elaborar reportes de satisfacción, métricas de desempeño y retroalimentación del cliente.
  • Participar en reuniones de seguimiento y mejora continua del proceso de onboarding.

Requisitos

  • Bachillerato concluido (indispensable).
  • Experiencia mínima de 1 año en servicio al cliente, atención al cliente o customer service.
  • Conocimiento básico en manejo de CRM o plataformas de gestión de clientes (deseable).
  • Excelentes habilidades de comunicación oral y escrita.
  • Actitud proactiva, empática y con enfoque en la resolución de problemas.
  • Capacidad de organización y trabajo en equipo.

Si buscas un lugar donde puedas desarrollarte profesionalmente y formar parte de un equipo enfocado en la satisfacción del cliente,
envíanos tu postulación y únete a nosotros
.


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