Quality and Food Safety Manager

Who We Are
At Nature's Touch, you're not just building a career; you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning.

Since 2004, we've been on a fast-growing journey from a small startup to a global leader in private-label frozen food manufacturing. With modern facilities across North America - including two plants in the U.S. and one in Mexico - we proudly supply millions of households worldwide. What drives us is simple: a commitment to quality, innovation, and sustainability.

We're shaping the future of frozen fruit - and we'd love for you to be part of that growth. At Nature's Touch, growth opportunities are everywhere

The Opportunity
Reporting to the Senior Director of Operational Food Safety and Quality, the Quality and Food Safety Manager ensures that quality standards and procedures are in place, current and aligned with government regulations and customer specifications. This individual is responsible for managing the organizations quality assurance policies and procedures.

Jacona, Mexico | On-site, 5 days a week
What You'll Do

• Provides leadership in the development, management and implementation of the company's Quality Assurance Programs and Policies (HACCP, SQF etc.). Ensure ongoing compliance with local, national and international standards and legislation.
• Responsible for leading, developing, Hands-on coaching and directing the Quality Assurance team in achieving the goals and ambitions of the organization. Communicate expectations and manage employee performance.
• Perform risk assessments on arising issues/incidents and follow up with preventive measures.
• Perform gap analysis between applicable standards and/or regulations with current practices and QA systems. Establish and implement a quality plan to ensure the company meets industry and regulatory compliance. Advise executive team on system performance.
• Work in partnership with all plant operations personnel to ensure effective implementation and maintenance of all quality control processes and programs.
• Train the cross-functional team on quality expectations and lead pertaining change management needs.
• Navigate throughout different platforms and tools for traceability, records keeping and management review.
• Perform internal QA audits that are compliant with corporate policies, practices, and procedures. Conduct risk analyses, verification, validation activities, and formal design reviews, as applicable.
• Maintain a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process, including quality specifications and standards.
• Collaborate with client-facing customer service representatives to ensure full customer satisfaction with the company's products and services.
• Support new product development and continuous improvement by integrating quality control tools into processes.
• Promote and advocate quality achievement and performance improvement across the organization.
• Perform other duties as assigned.

What You Bring

• Bachelor's degree in Food Science or a related discipline.
• 5-10 years of experience in progressively senior Quality Assurance and Food Safety roles within a food processing environment.
• Bilingual: Must be fluent in English and Spanish
• Minimum 5 years of experience in a leadership or management role in the food industry.
• Strong knowledge of quality and process control tools, systems, and software.
• The following certifications are considered an asset: SQF certification, PCQI for Human Food, and HACCP certification.

Why Join Us

• Join a growing global company where innovation and collaboration drive everything we do.
• Work with people who are hands-on, curious, and passionate about what they create.
• Be part of a supportive environment where learning and teamwork matter as much as results.
• Contribute to products that make healthy, sustainable food accessible to millions.

Job Posted by ApplicantPro