Manager, Business Continuity

Compliance

R337475

Full time

Not Remote

Av. 5 de febrero 1351, PB2, Queretaro, QUE 76120 Mexico

Create a healthier, brighter future for pets, pet parents and people

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

• Confers with contractors to assign duties, responsibilities, and scope of authority in resolving liability insurance claims involving customer physical injury, customer emotional distress, injured pets and automobile collisions with Vetco vans, etc.
• Confers with contractors to assign duties, responsibilities, and scope of authority in handling property insurance claims on damaged company property due to fires, hurricanes, earthquakes, etc.
• Directs and coordinates activities of claims handling contractors to ensure claims activity progresses on schedule and within prescribed cash reserves.
• Maintains claim management data, produces claims reports for internal and external use, conducts claim reviews and audits, and maintains documentation describing related processes, including training materials.
• Reviews status reports prepared by claims handling contractors and modifies schedules or plans as required.
• Prepares claims handling reports for management or others.
• Confers with claims handling contractors and attorneys and others to provide technical advice and resolve problems.
• Coordinates claims handling activities with activities of state government regulatory or other governmental agencies.
• Audits liability insurance claims and risk management program expenses (e.g., administrative fees, litigation, etc.). Identifies and recommends subrogation and lien opportunities.
• Reviews and approves requests from third-party administrators to increase cash reserves. Tracks, monitors and provides notification to carriers of high-financial exposure liability insurance claims. Supports actuarial reviews of liability insurance claims (e.g., collects claims data from claims administrators, etc.).
• Coordinates activities of the liability insurance renewal process (e.g., obtain revenue and payroll exposure data from staff, etc.). Completes insurance applications and keep records of the submission process.
• Provides training and guidance and assigns tasks to contractors; provides performance feedback on contractors.

Education/Experience:

• 5 years of general liability claims handling experience or an equivalent combination of education, experience and/or training.
• Advanced interpersonal communication skills.
• Strong negotiation skills
• Expert-level knowledge of insurance industry practices including related laws and regulations.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner's manager may assign additional responsibilities or tasks depending on business needs.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.