Field Service Technician

Position Summary
 
The Field Service Technician is responsible for providing prompt onsite service ensuring users of our equipment are satisfied with its performance by performing commissioning, troubleshooting, repair work, and training support on dry ice production equipment, dry ice blasting machines, and engineered systems at customer facilities throughout their region.  This role performs technical service repair work on dry ice manufacturing and dry ice blasting equipment throughout Mexico and Latin America.
 
Position Responsibilities

Installs, performs preventive maintenance, troubleshoots, repairs dry ice manufacturing and dry ice blasting equipment on site with the customer.
In-depth knowledge of system maintenance
Diagnose mechanical and electrical issues.
Dismantles machinery and removes/replaces defective parts.
Evaluates components for wear and tolerance using precision measuring instruments to determine necessary adjustments or part replacement.
Trains production workers on routine preventive maintenance.
Provides support and information to customers by answering questions and requests.
Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.
Ability to operate machinery and technical equipment
Ability to lift and move heavy equipment
Familiarity with industrial safety standards and regulations
Skilled in analyzing schematics, BOMs, and drawings
Maintains a safe and clean work environment by complying with procedures, rules, and regulations
Clean driving record

Position Requirements
 
Education & Experience

Undergraduate degree in mechanical or electrical engineering or a technical degree in a related field with on-the-job experience
Five or more years' experience in field service working with electro-mechanical, hydraulic, and pneumatic equipment.
Experience working with integrated equipment controls preferred

Skill Competencies

Customer service skills that demonstrate a commitment to customer satisfaction and earning customer loyalty
Able and willing to travel 75% of the time, including occasional international trips
Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
Ability to read technical drawings & electrical schematics
Ability to troubleshoot and maintain hydraulic & pneumatic systems
Resolves customer issues and creates value for both customers and Cold Jet in a professional manner
Effectively applies technical and logical methodologies to solve problems

Clear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Google docs

Able to prioritize critical tasks
Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
Able to manage inventory and to be accountable

Preferred Additional Skill Set

Knowledge of embedded PLC programming in Structured Text, and HMI development in HTML5
Solid skills and experience in troubleshooting PLC/HMI programming system
Identify PLC Symptoms, ability to review programs, trace ladder logic & verify causes.
Familiar with electrical wiring diagrams and electrical schematics/circuits
Provide a methodical means of troubleshooting and root cause analysis.
Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for ES and IBS
Contribute with programming support during site commissioning of ES and IBS projects
Knowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial control systems.

Behavioral Competencies/Personal Traits

Articulate and competent in dealing with engineers and managers at customers sites.
Adapts to and is effective in diverse international cultures
Intellectually inclined and learns new skills and information quickly and accurately
Possesses mechanical and electrical aptitude
Motivated and dedicated toward gaining knowledge that provides added value to the company

Customer-service oriented; being a steward to customers and fellow employees
Treats others with dignity, respect, and honesty
Is confident, firm, but respectful in interaction with others

Physical Demands
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting and standing for long periods of time throughout the day.
Regularly reaching with a range of floor level to overhead
Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment
Regularly climbing ladders
Regularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (approx. 1x/month)

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