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Salesforce Administrator
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The Salesforce Administrator configures, secures, and supports Restaurant365's Salesforce platform to drive user productivity and data quality across Sales, Marketing, Customer Success, Finance, and RevOps. They own day-to-day administration, user management, platform security, and platform maintenance with demonstrable skills in Salesforce CPQ support. They collaborate closely with Salesforce end users (internal stakeholders and customers) to collaborate, troubleshoot, and resolve issues aligning work to team priorities How you'll add value:
- Handle incoming support requests: manage tickets, root-cause analysis, communication, and quick wins; escalate appropriately and document solutions.
- Support Salesforce CPQ: assist with product/catalog updates, price rules, discounting logic, quote templates, approvals, troubleshooting, partnering with senior admins/engineers for complex changes.
- Administer core platform setup and governance: org health checks, release readiness, Sandbox management, and completion of day-to-day tasks to keep the org and its users operational
- Own user and access management: user provisioning/deprovisioning, roles, profiles, permission sets, public groups, OWD, and sharing rules; maintain a least-privilege model.
- Implement and maintain declarative configuration: fields, objects, page layouts, record types, Lightning apps, dynamic visibility, flows, validation rules, assignment rules, approval processes.
- Drive data quality: deduplication, data imports/updates (Data Loader/Import Wizard), validation and governance, backup/restore coordination, and health dashboards.
- Ensure security and compliance: apply platform security best practices, monitor session/login policies, and partner with IT/Sec on policies.
- Participate in Agile delivery: refinement, planning, standups, reviews; provide clear estimates, surface risks, and meet acceptance criteria.
- Maintain documentation and training: update admin runbooks, change logs, and "how-to" guides; deliver concise user enablement and release notes to drive adoption.
- Partner cross-functionally: gather feedback and customer insights, align individual work to team priorities, and coordinate with developers and data/integration teams
- 2–5 years of Salesforce administration experience with strong hands-on configuration across Sales Cloud (Service/Experience Cloud exposure a plus); bachelor's degree.
- Strong written and verbal communication skills in English and Spanish, including the ability to engage in clear, effective written communication with customers and collaborate thoughtfully with internal stakeholders.
- Solid platform skills: user/access management, sharing/security model, Flow automation, validation rules, approval processes
- CPQ familiarity: experience supporting Salesforce CPQ or similar (e.g., product/rule maintenance, quote template tweaks, approvals), with desire to deepen expertise.
- Data stewardship: imports/exports, deduplication, data quality KPIs, and basic data governance practices.
- DevOps hygiene: Sandbox usage, change control, and release readiness; Git/Copado exposure is a plus.
- Certifications: Salesforce Administrator strongly preferred; Advanced Administrator and/or CPQ Specialist a plus.
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
