Guest Service Manager
hace 4 días
Hyatt Zilara Riviera Maya
Ubicación: Playa del Carmen
Descripción del empleo
Responsable de garantizar una experiencia excepcional para los huéspedes, supervisando las operaciones de atención al cliente. Coordina al equipo de concierge, gestiona solicitudes especiales, resuelve incidencias y asegura el cumplimiento de estándares de calidad y hospitalidad. Actúa como enlace entre los huéspedes y las diferentes áreas del hotel para ofrecer un servicio personalizado y eficiente.
Experiencia y aptitudes deseadas
Licenciatura en Turismo, Hotelería, Administración, o carrera afín.Experiencia previa en la posición, en hotelería de lujo. Experiencia en manejo de quejas, seguimiento a comentarios y recuperación del servicio.Experiencia liderando equipos operativos.Inglés avanzado conversacional y escrito, deseable segundo idioma.Conocimientos en estándares de servicio al huésped y hospitalidad de lujo.Manejo de PMS hotelero.Protocolos de atención a quejas y resolución de conflictos.Comunicación efectiva Enfoque en servicio y resolución de problemas.Orientación al huésped.Trabajo en equipo.
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