FBS Product Analyst Customer Retention

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

This role is responsible for obtaining and evaluation data that supports customer retention initiatives. Analyzes information using data and supports retention leader in creating monthly retention report outs.

Location: México

• Fluent English skills
• Minimum required work experience: 3 to 6 years.
• Bachelor's degree: required (Analytics)
• Experience in Customer Retention processes.
• Experience in Insurance Companies is a preferable.
• Product Development and Innovation: Continuous improvement and development for new and existing products, technology, or services from concept through to production. Considers the user experience and processes and applies this knowledge to advocate for the user at every stage of the product life cycle.
• Product Strategy and Roadmapping: Coordinates inputs from customers, developers, market, and competitive information and translates them into product development efforts. Develops profitable short and long-term strategies by ownership of product composition, appetite exposure management and eligibility refinement.
• Market Research: Conducts research into market and industry trends, target user base and competing products. Identifies opportunities for growth and anticipates potential threats to the product's success.
• Product and Industry Knowledge: Demonstrates a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy.
• Project Management: Follows an agile development process to conceive, plan, develop, iterate, launch and evaluate new products, pricingand/or contract changes. Provides direction, delegates and removes obstacles to get work done. Develops prototypes, tests minimum viable product, and adjusts approached based on feedback. Communicates timeframes, project status, announcements, rollouts, change management including communications.

Other Critical Skills

Data Analytics - Intermediate
Customer Experience - Intermediate
Retention Reporting - Intermediate
Communication - Intermediate

Software / Tool Skills

Power BI - Intermediate (4-6 Years)
Excel - Intermediate (4-6 Years)
PowerPoint - Intermediate (4-6 Years)

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

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