Luxury Standards Specialist

Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a modern beachfront hotel located on Los Cabos' most sought-after swimming beach. Combining a fresh, modern style with an active and inviting atmosphere, the resort offers an ideal getaway for families, friends, and couples alike.

The resort features 101 rooms and 82 spacious two-, three-, and four-bedroom villas with panoramic ocean or mountain views. At its heart lies a stunning three-tiered infinity pool, complemented by a swimmable ocean cove and the H2O Cave, which hosts a wide range of water activities. Wellness takes center stage at Sol, The Spa at Chileno Bay, a serene sanctuary offering transformative rituals and a movement studio designed to nourish the mind, body, and spirit. Guests can savor innovative Latin-contemporary cuisine at the open-air COMAL restaurant, Mediterranean-inspired dishes at YAYA, and tacos and tequila with their toes in the sand at TnT.

Descripción del empleo

The F&B Luxury standards Specialist is responsible for elevating the guest dining experience by coaching and training F&B teams across all restaurants and bars in alignment with Auberge's AU standards, Five-Star service expectations, and current luxury hospitality trends. This role collaborates closely with outlet leaders, the Wine Manager, and Bars Manager to deliver inspiring, skill-building sessions, and personalized pairing training. The trainer plays a vital role in creating a culture of passion, excellence, storytelling, and continuous learning in every service moment.

Key Responsibilities
Luxury Service Training

• Design and deliver engaging F&B training programs that reinforce AU service standards (Authentic Connections, Remove Obstacles, Create the Unexpected).
• Train all front-of-house F&B staff in luxury service behaviors, Forbes standards, and storytelling techniques.
• Lead service simulations and roleplays that reflect real-life guest scenarios across breakfast, lunch, dinner, and bar settings.

Collaboration & Cross-Departmental Support

• Work hand-in-hand with Outlet Managers, Chefs de Cuisine, Wine Manager, and Bars Manager to align on training needs and content.
• Support new outlet openings, menu changes, and wine list launches with focused training.
• Participate in pre-shift briefings, tastings, and floor presence during key meal periods to coach in real time & evaluate the impact of service training.
• Coordinate with the Quality Manager to analyze audits, guest feedback, and service trends to define training needs and departmental goals.
• Support onboarding of new team members with an inspiring, operations-based orientation.

Beverage & Pairing Expertise

• Coordinate regular wine and cocktail tastings in partnership with the Wine Manager and Bars Manager.
• Organize with Wine Manager & Bars Manager training on wine, spirits and other beverage training needed to elevate team performance and knowledge.
• Develop pairing guides and storytelling tools that empower servers to upsell with confidence and elegance.
• Train teams on general beverage knowledge, serving etiquette, and how to identify guest preferences.

Quality Assurance & Guest Experience

• Conduct service observations across F&B outlets to ensure consistency in luxury service.
• Support outlet leadership in post-service debriefs and performance evaluations.
• Stay up to date with global luxury dining trends and incorporate them into training content and coaching.

Requisitos

• 6+ years of experience in luxury hospitality in managerial/executive positions, preferably in F&B training, service coaching, or fine dining operations.
• Experience in all F&B operations (restaurants, pool, in room dining,bars,etc.)
• Deep understanding of luxury service principles, Luxury standards, and premium guest engagement techniques.
• Excellent communication and facilitation skills; able to inspire teams at all levels.
• Strong knowledge of wine, spirits, and pairings; WSET or sommelier certification is a plus.
• Experience working in high-end restaurants, resorts, or private clubs is preferred.
• Bilingual (English/Spanish) is a must.

Información adicional

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin
is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The
Friedkin
portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit