Residences Manager

hace 2 días

Cabo San Lucas, Baja California Sur, México Park Hyatt A tiempo completo

Organization- Park Hyatt Los Cabos Hotel & Residences
Summary
The
Residences Manager
is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property's operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

*Key Responsibilities:*

  • Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.
  • Ensure the highest level of personalized service, anticipating residents' needs and enhancing overall satisfaction and retention.
  • Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.
  • Supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.
  • Manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.
  • Collaborate with the hotel's executive committee and department heads to ensure cohesive operations and shared services.
  • Enforce residential policies and procedures to maintain property standards, safety, and security.
  • Monitor financial performance, including operating budgets, expenses, and homeowner association (HOA) billing where applicable.
  • Coordinate and support residential events, social gatherings, and community-building initiatives.
  • Handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.
  • Maintain accurate homeowner records, service logs, and confidential documentation.
  • Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.

Qualifications
*Qualifications:*

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3-5 years of management experience in luxury hotel residences, private residential clubs, or high-end property management.
  • Exceptional interpersonal, leadership, and organizational skills.
  • Strong financial acumen and experience managing budgets and operational reports.
  • Ability to maintain discretion and confidentiality in handling homeowner information.
  • Proficiency in property management systems (PMS), residential software, and Microsoft Office Suite.
  • Fluent in English; additional languages are a plus.

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