Help Desk Technician

hace 1 semana

Ciudad de México, Ciudad de México Boximity A tiempo completo

About Boximity

Boximity partners with growing businesses to keep their teams productive and secure through reliable IT support, proactive monitoring, and custom solutions. We transform IT from a reactive cost center into a proactive driver of business success—and we're looking for team members who share our passion for business-first technology and proactive partnership.

The Role

As a Help Desk Technician at Boximity, you'll be a vital part of our client support team, providing both field services and remote support that keeps businesses running smoothly. You'll work directly with clients to understand their needs, anticipate challenges, and deliver solutions that align with their business goals.

Key Responsibilities:

  • Proactive Support: Monitor and maintain IT infrastructure, addressing potential issues before they impact client operations
  • Client Partnership: Set up and configure IT equipment for users, taking time to understand how technology fits into their daily workflows
  • Ticket Management: Run the ticketing queue with a focus on understanding the "why" behind each request and delivering comprehensive solutions
  • Remote Technical Support: Resolve software and administrative issues promptly while educating users to prevent future problems
  • Network Maintenance: Troubleshoot and resolve connectivity issues, including switches, Wi-Fi, and printers at client locations
  • Platform Administration: Perform basic administration of Microsoft Active Directory and Microsoft 365 environments connected via Entra Connect
  • Documentation & Process: Maintain IT inventory and documentation to ensure consistent, scalable service delivery

What We're Looking For:

Required:

  • 3-5+ years of experience in IT support or a related field
  • Strong knowledge of Microsoft environments (Active Directory, Microsoft 365, Entra Connect)
  • Solid understanding of networking fundamentals and troubleshooting methodologies
  • Exceptional problem-solving skills with a curious, investigative approach
  • Bilingual proficiency in Spanish and English
  • Outstanding customer service orientation—you genuinely enjoy helping people and making technology accessible
  • Initiative and ownership mindset: you don't just fix problems, you prevent them

Preferred Certifications:

  • Microsoft certifications (MS-900, MD-102, or MS-102)
  • CompTIA A+, Network+, and Security+

Why Join Boximity?

  • Growth & Development: Be part of a fast-growing team where curiosity and initiative are celebrated
  • Meaningful Impact: Your work directly enables client businesses to grow and succeed
  • Collaborative Culture: Work in an environment where your expertise is valued and your insights shape how we serve clients
  • Flexibility: Hybrid work model balancing office presence with remote work
  • Business-First Approach: Learn to think strategically about technology and develop skills that go beyond traditional help desk work

Job Type: Full-time

Pay: $28, $32,000.00 per month

Language:

  • English and Spanish (Required)

License/Certification:

  • CompTIA Network+ (Preferred)
  • Microsoft 365 Endpoint Administrator Certification (Preferred)

Work Location: Hybrid remote in 11520, Ciudad de México, CDMX

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