Help Desk Technician

hace 2 semanas

Ciudad de México, Ciudad de México Boximity A tiempo completo

About Boximity

Boximity partners with growing businesses to keep their teams productive and secure through reliable IT support, proactive monitoring, and custom solutions. We transform IT from a reactive cost center into a proactive driver of business success—and we're looking for team members who share our passion for business-first technology and proactive partnership.

The Role

As a Help Desk Technician at Boximity, you'll be a vital part of our client support team, providing both field services and remote support that keeps businesses running smoothly. You'll work directly with clients to understand their needs, anticipate challenges, and deliver solutions that align with their business goals.

Key Responsibilities:

  • Proactive Support: Monitor and maintain IT infrastructure, addressing potential issues before they impact client operations
  • Client Partnership: Set up and configure IT equipment for users, taking time to understand how technology fits into their daily workflows
  • Ticket Management: Run the ticketing queue with a focus on understanding the "why" behind each request and delivering comprehensive solutions
  • Remote Technical Support: Resolve software and administrative issues promptly while educating users to prevent future problems
  • Network Maintenance: Troubleshoot and resolve connectivity issues, including switches, Wi-Fi, and printers at client locations
  • Platform Administration: Perform basic administration of Microsoft Active Directory and Microsoft 365 environments connected via Entra Connect
  • Documentation & Process: Maintain IT inventory and documentation to ensure consistent, scalable service delivery

What We're Looking For:

Required:

  • 3-5+ years of experience in IT support or a related field
  • Strong knowledge of Microsoft environments (Active Directory, Microsoft 365, Entra Connect)
  • Solid understanding of networking fundamentals and troubleshooting methodologies
  • Exceptional problem-solving skills with a curious, investigative approach
  • Bilingual proficiency in Spanish and English
  • Outstanding customer service orientation—you genuinely enjoy helping people and making technology accessible
  • Initiative and ownership mindset: you don't just fix problems, you prevent them

Preferred Certifications:

  • Microsoft certifications (MS-900, MD-102, or MS-102)
  • CompTIA A+, Network+, and Security+

Why Join Boximity?

  • Growth & Development: Be part of a fast-growing team where curiosity and initiative are celebrated
  • Meaningful Impact: Your work directly enables client businesses to grow and succeed
  • Collaborative Culture: Work in an environment where your expertise is valued and your insights shape how we serve clients
  • Flexibility: Hybrid work model balancing office presence with remote work
  • Business-First Approach: Learn to think strategically about technology and develop skills that go beyond traditional help desk work

Job Type: Full-time

Pay: $28, $32,000.00 per month

Language:

  • English and Spanish (Required)

License/Certification:

  • CompTIA Network+ (Preferred)
  • Microsoft 365 Endpoint Administrator Certification (Preferred)

Work Location: Hybrid remote in 11520, Ciudad de México, CDMX

  • IT Help Desk

    hace 4 días

    Ciudad de México, Ciudad de México Irium A tiempo completo

    Irium México es una empresa española con sede en Madrid, España y contamos con oficinas en México y Colombia, somos una consultora dedicada al área de tecnologías de la información. En México atendemos clientes como IECISA, INDRA, CAPGEMINI, IBM, entre otros, con ellos llevamos diferentes proyectos tanto para SEGOB como para el sector Bancario como...

  • Help Desk

    hace 2 semanas

    Ciudad de México, Ciudad de México Experis México A tiempo completo

    At Experis we are experts in attracting and hiring IT talent, as well as IT solutions that ares essential for business success.That's why we are currently looking for: Specialist Help Desk For important BankLocation:Mexico City (Remote)Industry:Banking / Financial ServicesExperience:2–3 yearsEnglish Level:Advanced (C1 or above)About the Role:We're looking...

  • Service Desk Technician I- EN

    hace 2 semanas

    Ciudad de México, Ciudad de México Global Excel Management Inc. A tiempo completo

    Job DescriptionPosition Purpose and DescriptionReporting to the Team Leader - Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include...

  • FBS Help Desk Analyst I

    hace 3 días

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

  • Rebuild Technician

    hace 2 semanas

    Ciudad de México, Ciudad de México Sidel Group A tiempo completo

    Guadalajara Rebuild Technician YOUR OPPORTUNITYRECO Technician, you will be responsible for assembling and rebuilding new and refurbished parts for blowers, fillers, and labelers. You will receive training and coaching from the RECO Coordinator to ensure your success in the role and to help you quickly become an effective member of our team.Join us and...

  • Deal Desk Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Infoblox A tiempo completo

    Job DescriptionAt Infoblox, every breakthrough begins with a bold"what if."What ifyour ideas could ignite global innovation?What ifyour curiosity could redefine the future?We invite you to step into the next exciting chapter ofyourcareer journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make...

  • Deal Desk Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Infoblox A tiempo completo

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big...

  • Help Desk and Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Mazars A tiempo completo

    Forvis Mazars is looking for an IT Consultant with experience in business and IT support and consulting to join our rapidly growingIT Managed Servicesteam We are looking for a passionate new member to join our team who can take the initiative, create, and function successfully in a collaborative environment, and solve problems to drive effective value-added...

  • Order Management Specialist, Deal Desk

    hace 1 semana

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    As anOrder Management Specialist, you'll play a critical role in the quote-to-cash process by ensuring orders are accurate, compliant, and processed efficiently. As part of the Deal Desk Team, you'll work cross-functionally with Sales, Deal Desk, Finance, and Legal to support deal execution, maintain data integrity in Salesforce and CPQ tools, and help...

  • Senior Deal Desk Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Infoblox A tiempo completo

    DescriptionAt Infoblox, every breakthrough begins with a bold "what if."What if your ideas could ignite global innovation?What if your curiosity could redefine the future?We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make...