Customer Master Data Coordinator

Would you like to work in an international and innovative organization where we deliver high‑quality solutions and continually strive to improve existing offerings and develop new ones? Do you enjoy process standardization and quality? If so, we have an exciting opportunity for you as a Customer Master Data Coordinator

What is the job about?

As a Customer Master Data Coordinator, you will play a key role in supporting the adoption, standardization, and quality of Customer Master Data (CMD) processes and tools. You will also act as an expert on local variations, ensuring they are properly managed and integrated.

This position reports to our Americas Support Manager and operates in a hybrid model from our Apodaca or Monterrey, NL facility.

Please note that relocation is not supported for this role. Qualified candidates must be legally authorized to work in Mexico without sponsorship.

Your main responsibilities:

• Serve as a subject‑matter expert on Customer Master Data processes and field usage within the Division/Region, including managing local exceptions, forms, and downstream process integrations.
• Support the Business Process Owner in documenting local process integrations and exceptions.
• Drive adoption and understanding of Customer Master Data processes within the Division/Region.
• Act as a second‑level escalation point for Sales and CSSC frontline teams regarding CMD process and tool usage.
• Monitor and improve Customer Master Data quality in alignment with defined standards.
• Coordinate CMD reviews and mass‑change initiatives.
• Identify and escalate process or tool issues to the Business Process Owner.
• Support the Business Process Owner and Division COMEX in identifying areas for improvement.
• Provide support to other functions and master‑data‑related tasks as needed.

Your background

We imagine that you have:

• A degree or equivalent education, preferably in Business Administration, Engineering, or a related discipline.
• Strong knowledge of SAP ERP/CRM/BW.
• In‑depth understanding of Customer Master Data processes and local variations within the Division/Region.
• Strong proficiency in Microsoft Office.
• High IT literacy.
• Strong English communication skills.
• Experience working in an international matrix organization.

What's in it for you?

What are your goals? Here at Grundfos it's our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.

In addition, your day-to-day benefits include:

• Flexible working hours; up to 3 days' paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

If this job sounds appealing, please send your resume by clicking "Apply".

Do you want to learn more?

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.

We look forward to hearing from you.