Reverse Logistics Representative

hace 7 días

Las Tinajas CDMX, México Tive A tiempo completo

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live) four core values:

  • Transparency First: We make everything visible so that everyone can operate better
  • Always strive to make things simpler
  • We are One Team, we have each other's backs
  • Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As a Reverse Logistics Representative, you will work alongside our global team to coordinate the collection and return of used Tive devices for refurbishment and reuse. You are someone who takes pride in the end result of their work and is a go-getter. In this role,you will work with customers and carriers to facilitate the return of used Tive devices. The role offers a great opportunity to work in a fast-paced environment and be a huge part of building an amazing company and team.

Our ideal candidate has:

  • Fluency in English.
  • A technical or university degree (or relevant experience) and 1-3 years of experience in logistics along with one of the following fields: customer success, account management, sales development.
  • Excellent communication skills, both verbal and written.
  • Entrepreneurial attitude with a desire to learn and continuously improve.
  • Ability to prioritize, multitask, and manage time productively.
  • Patience, empathy, and persistence in a customer-facing context.
  • Strong organizational skills and exemplified ability to adhere to scheduled tasks.
  • Diligence and enthusiasm; you appreciate quality and deliver it on a daily basis.

Nice to have:

  • Familiarity with PowerPoint, Excel, Salesforce, NetSuite and other ERP tools.

What you'll be doing:

  • Contact customers through calls and emails to facilitate all aspects of the return process.
  • Monitor all return shipments and work closely with our carriers to tackle any issues in transit and file claims if necessary.
  • Process return requests from customers - logging the request in our ERP system, creating a shipping label for the customer, and scheduling a pickup for the shipment.
  • Work closely with our refurbishment team to ensure shipments are received smoothly and that both teams are aligned on our quarterly goals.
  • This position offers a hybrid work environment, allowing employees to work some days each week remote and some from our office in Naucalpan de Juárez.
  • Innovate and implement creative ideas to help us become more efficient in a rapidly-growing department that has doubled in size this past year.
  • Work to build strong relationships with and support our global team, including remote peers in other time zones.

What does Tive offer?

  • A chance to join what may very well turn out to be the most important company in your career.
  • The autonomy and resources to build what you know how to build.
  • Work with a committed global team that have each others back.
  • Office-based or hybrid options. Your choice.
  • Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive's growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

  • Logistics Coordinator

    hace 2 semanas

    Ciudad de México, CDMX Red Bull A tiempo completo

    **Company Description**: Responsible for execution of Customer Service, Logistics and Maintenance of POS and VISITS (mainly coolers) (CD storage, order cycle management, distribution, reverse logistics and maintenance) of Red Bull Mexico, ensuring the highest standards of excellence, efficiency and effectiveness in the execution of the supply at the market....

  • Logistics Coordinator

    hace 1 semana

    Ciudad de México, CDMX Red Bull A tiempo completo

    Responsible for execution of Customer Service, Logistics and Maintenance of POS and VISITS (mainly coolers) (CD storage, order cycle management, distribution, reverse logistics and maintenance) of Red Bull Mexico, ensuring the highest standards of excellence, efficiency and effectiveness in the execution of the supply at the market. Making continuous...

  • Logistics Coordinator

    hace 2 semanas

    Ciudad de México, CDMX Red Bull A tiempo completo

    **Company Description**: Responsible for execution of Customer Service, Logistics and Maintenance of POS and VISITS (mainly coolers) (CD storage, order cycle management, distribution, reverse logistics and maintenance) of Red Bull Mexico, ensuring the highest standards of excellence, efficiency and effectiveness in the execution of the supply at the market....

  • Billing Representative

    hace 2 semanas

    Benito Juárez, CDMX, México C.H. Robinson A tiempo completo

    *** The Billing Representative is responsible for working on new and existing issues, by communicating with our C.H. Robinson carriers and our internal salespeople. The Billing Representative must be a strong communicator, provide exceptional customer service and keep timely detailed event logs. They must be able to use their critical thinking skills to...

  • Logistics Inside Sales

    hace 3 días

    Ciudad de México, CDMX Decoy Rocket A tiempo completo

    Join a leading global NVOCC company** and become a vital part of our dynamic commercial team. If you have a passion for sales, international trade, and want to grow in a challenging and rewarding environment, this opportunity is for you! **Requirements**: Experience: At least 1 year in Inside Sales or commercial roles, preferably in an NVOCC or Freight...

  • Sales Representative

    hace 5 días

    , Las Flores, N. L., México Peaksun Company Limited A tiempo completo

    Peaksun is a China, United States and Mexico based fast growing high tech company focusing on renewable energy and energy saving solution for commercial and industrial customers, with main products covering LED lighting, solar application, lithium battery and battery storage etc. Our business in Mexico started from 2019 but increases very fast which we...

  • Customer Service Representative

    hace 2 días

    , Villa Olímpica, CDMX, México BG Expo Group, SAS de CV A tiempo completo

    LightHouse Reps es una agencia boutique de representación de marcas de iluminación arquitectónica de alto desempeño.Con oficinas en la Ciudad de México, conectamos a fabricantes internacionales con despachos de iluminación, arquitectos, interioristas, distribuidores y clientes finales en todo México.Nuestro trabajo combina desarrollo de...

  • Transcon (Ground Transportation) Customer Service Representative

    hace 2 días

    , Del Valle Centro, CDMX, México Expeditors A tiempo completo

    Descripción de la empresaWe take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...

  • Safety Specialist

    hace 1 día

    Ciudad de México, CDMX Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    1+ years of workplace health & safety (WHS) related field experience - Knowledge of OSHA regulations, specifically 29 CFR 1910 - High school or equivalent - Experience using Microsoft Word in a professional capacity - Experience maintaining confidentiality in matters involving security or personnel issues in the workplace Amazon Logistics Mexico is seeking...

  • Solutions Specialist

    hace 1 día

    Cuauhtémoc, CDMX, México IQOR A tiempo completo

    We are looking for your experience!!! iQor México, a leading company in the market in administrative collection processes, is looking for its next solutions Specialist. for one of our clients specialized freight shipping & logistics services. A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The...