Customer Service Representative

hace 2 semanas

Villa Olímpica CDMX, México BG Expo Group, SAS de CV A tiempo completo

LightHouse Reps es una agencia boutique de representación de marcas de iluminación arquitectónica de alto desempeño.

Con oficinas en la Ciudad de México, conectamos a fabricantes internacionales con despachos de iluminación, arquitectos, interioristas, distribuidores y clientes finales en todo México.

Nuestro trabajo combina desarrollo de especificación, soporte técnico y comercial, capacitación, workshops, presentaciones en vivo y participación en eventos de la industria. Todo con un objetivo claro: que las marcas con las que trabajamos tengan proyectos bien acompañados, procesos claros y más oportunidades de negocio en el mercado mexicano.

About the Role

We are looking for a highly organized, reliable Customer Service Representative to support our daily operations and project pipeline.

This is not a call center role. You will be the operational backbone behind our sales efforts: making sure quotes are sent, orders are tracked, deliveries are followed up, and every client receives clear, timely information.

If you enjoy checklists, follow-up, and seeing things move from "pending" to "done," this role is for you.

What You'll Do

  • Respond to customer, dealer, and specifier inquiries by email, phone, and messaging platforms in a clear, professional, and timely manner.
  • Track quotes, purchase orders, and deliveries, making sure all data is accurate and updated in our systems.
  • Coordinate with manufacturers, logistics partners, and the internal team to solve issues and keep projects on schedule.
  • Maintain organized records of customer interactions, open issues, and project status (CRM, spreadsheets, shared folders).
  • Proactively follow up on missing information, approvals, payments, and delivery dates to avoid delays.
  • Escalate critical or complex issues to management with clear context and documentation.
  • Prepare simple reports, summaries, and supporting materials for internal and client meetings.
  • Collect feedback from clients and partners and share it with the team to improve our service and processes.

What You Bring

  • 2–3+ years of experience in customer service, sales support, order management, or project coordination.
  • Demonstrated ability to handle multiple tasks, prioritize, and follow through until resolution.
  • Strong attention to detail, accuracy with data, and a high sense of ownership.
  • Excellent written and verbal communication skills.
  • Comfortable working in a fast-paced, project-based environment.
  • Experience with CRM tools, spreadsheets (Excel/Google Sheets), and office productivity software.
  • Fluency in Spanish and English (written and spoken) is required.
  • Experience in lighting, architecture, design, or the construction industry is a strong plus, but not mandatory.

What We Offer

  • The chance to work closely with premium international lighting brands and top design firms in Mexico.
  • A key operational role where your work has a direct impact on our projects and client satisfaction.
  • Growth opportunities into more senior roles in operations, project management, or sales support.

Job Type: Full-time

Pay: $15,000.00 per month

Application Question(s):

  • Experience in Lighting/Architecture sector

Education:

  • Bachelor's (Required)

Experience:

  • customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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