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Release Management Specialist

hace 2 semanas

Guadalajara, Jalisco, México amdocs A tiempo completo

Job ID: 207466

Required Travel : Minimal

Managerial - No

Location: :Mexico-Guadalajara (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for design, development, modification, debug and/or maintenance of software systems

What will your job look like?

  • Deployment –

  • Perform Deployments to NPE/Distributed ENV

  • Follow SDLC deployment process

  • NPE/Distributed ENV monitor

  • Release note, MOP preparation.

  • Investigation - Investigates, debugs and reproduces issues, provides solutions and workarounds, and verifies changes to ensure continued operability of the software solution. Highlights and assists in mitigating risks from technical aspects. Responsible for handling escalations from SW Support Engineers.

  • Analysis - Analyzes production issues from the business and application/code perspective and outlines corrective actions. Performs impact assessment of the production issues and contributes to the Root Cause Analysis of critical issues. Responsible for handling escalations from SW Support Engineers.

  • Team Work and Collaboration - Works as technical focal point with other teams to resolve cross product/solution issues.

  • Technical Ownership - Assumes ownership and accountability of specific modules within an application and provides technical support and guidance in problem resolution for critical/ complex issues.

  • Innovation and Continuous Improvement - Brings continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions. Applies automation to minimize complexity, reduce time to response, etc.

  • Quality and SLAs - Contributes in meeting various SLAs and KPIs as applicable for the account and unit; for example, responsiveness, resolution, software quality SLAs, etc.. Ensures assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.

  • Communication - Communicates with internal/external customers to enhance the understanding of customer problems and verifies that an appropriate resolution has been applied. Communication with customer on deployments.

All you need is...
  • Bachelor's degree in Science/IT/Computer Science or equivalent
  • 5+ years as Release Manager
  • Automation oriented
    NTH - Power BI
Why you will love this job:
  • You will be challenged to design and develop new software applications.
  • You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce