SRE Operations Manager; Product Creation and Master Data

hace 21 horas

Ciudad de México, Ciudad de México Levi Strauss A tiempo completo

Job Location: Latin America

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

SRE Operations Manager; Product Creation and Master Data (Latin America) is a leadership role in our Global Talent Hub responsible for establishing Value Stream Observability, build and accelerate Chatbots to speed issue resolution, continuously seek opportunities to drive reliability through improvements in products and platforms, AI agents, and automation. This role ensures impact of product/platform incidents are managed end-to-end to complete resolution. The manager will report to the Director Operations, Brand Ops, Supply Chain and serve as their squads' technology and observability leader and be key liaison to our engineering squads (acting as the "eyes and ears on the ground" for global engineering leadership).

The mission is to drive an "Automation and AI-first" transformation in how our teams provide platform support to the applications within the value stream.

About the Job

This role is expected to evolve as our AI maturity grows. In its first phase, a heavy focus will be on jump-starting and implementing Observability, Chatbots, and AI usage by demonstrating quick wins (hence the PoCs and pilots).

  • Design, implement, and maintain observability frameworks (monitoring, logging, tracing) across the value stream.
  • Lead incident response, root cause analysis, and postmortem processes to continuously improve reliability.
  • Automate infrastructure and operational workflows.
  • Integrate AI/ML-driven observability tools for predictive monitoring and anomaly detection.
  • Partner with product, supply chain, and brand teams to align reliability practices with strategic goals.
  • Advance ITSM maturity by strengthening incident, problem, and change management processes.
  • Champion "You Build It, You Run It" principles, fostering ownership and accountability across engineering teams.
  • Mentor and coach engineers on best practices in observability, reliability, and automation.

About You

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 5+ years of experience in software engineering or technology roles, with at least 3–5 years in leadership positions.
  • Significant exposure to AI/ML or data-driven automation projects in an operations context is required.

Knowledge, Skills, & Abilities:

  • Proven experience as an SRE, DevOps Engineer, or Reliability Engineer in complex, distributed systems.
  • Strong expertise with observability tools.
  • Familiarity with AI/ML-driven monitoring solutions is a plus.
  • Solid understanding of ITSM frameworks and operational maturity models.
  • Excellent communication skills—able to translate technical reliability metrics into business impact.
  • Calm, structured leadership during incidents and crises.
  • A strategic thinker who connects reliability engineering to business outcomes.
  • A continuous improvement mindset, relentlessly seeking optimization and measurable impact.
  • A collaborative leader who thrives in cross-functional environments.
  • Curiosity and adaptability in evolving technology landscapes, with a passion for innovation.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

  • SRE Operations Manager; Product Creation and Master Data

    hace 3 días

    Ciudad de México, Ciudad de México Levi Strauss & Co. A tiempo completo

    Job Location: Latin America Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and...

  • Data Specialist, Operations Services

    hace 22 horas

    Ciudad de México, Ciudad de México Restaurant365 A tiempo completo

    As an Operations Services Data Specialist, you will play a critical role in assisting the Managed Services Operations team by promoting data integrity, creating and maintaining customer inventory and recipe records, and supporting day-to-day operations within the Restaurant365 software platform. This position will allow you to take on essential operational...

  • Master Data Analyst

    hace 3 días

    Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completo

    OverviewCreate and maintain master data records pursuant to various company requirements by meeting the global Master Data SLA commitments focusing on SOX and internal policy compliance.ResponsibilitiesCreates Master Data objects (Business Partner or Material) pursuant to various company requirements by meeting the global Master Data SLA commitments Comply...

  • SRE Design

    hace 21 horas

    Ciudad de México, Ciudad de México PepsiCo A tiempo completo

    OverviewWe Are PepsiCo Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...

  • Data Operations Manager

    hace 4 días

    Ciudad de México, Ciudad de México Jobgether A tiempo completo

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Operations Manager in Mexico. In this role, you will lead data-driven initiatives that directly enhance customer experience, brand loyalty, and commercial performance for US-based clients. You will act as a trusted advisor, translating customer needs into...

  • Product Manager

    hace 3 días

    Ciudad de México, Ciudad de México Bluehill A tiempo completo

    We are seeking a technical Product Manager to join the Data Engineering team and help build the next-generation data platform.As a Product Manager, you'll champion the rigorous, collaborative, scientific approach that allows us to meet the needs of our business. You will take on the following responsibilities:·Build the product vision, strategy, and roadmap...

  • Master Data Coordinator

    hace 2 semanas

    Ciudad de México, Ciudad de México Essity A tiempo completo

    Master Data Coordinator IAre you passionate about data accuracy and global collaboration? Do you want to make an impact by ensuring seamless processes across regions? Ready to innovate for good and grow with a dynamic team?About the RoleAs a Master Data Coordinator, you will play a key role in maintaining the integrity of Essity's supplier and customer...

  • Master Data Coordinator

    hace 2 semanas

    Ciudad de México, Ciudad de México Essity A tiempo completo

    IAre you passionate about data accuracy and global collaboration? Do you want to make an impact by ensuring seamless processes across regions? Ready to innovate for good and grow with a dynamic team?About The RoleAs a Master Data Coordinator, you will play a key role in maintaining the integrity of Essity's supplier and customer data. This position offers...

  • SRE Lead Design

    hace 24 horas

    Ciudad de México, Ciudad de México PepsiCo A tiempo completo

    OverviewWe Are PepsiCoJoin PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...

  • Delivery Manager, SRE

    hace 1 semana

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Delivery Manager, SREThe Legal Service Management group is seeking a Delivery Manager to join our team in Mexico City. This position leads a global technology group that operates enterprise application systems serving Thomson Reuters flagship products. This team manages reliability engineering/SRE, ongoing change planning and implementation, incident...