User experience researcher

hace 18 horas

Av Naciones Unidas Loma Real Zapopan Jal, México Rapido Solutions Group A tiempo completo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.



About the position

The User Experience Designer role is primarily tasked with supporting our US-based clients and working with a large project team in delivering impactful solutions for our clients. This role is focused on the visual and interaction design of a custom enterprise
Transportation Management System (TMS), specifically centered around the integration of Intelligent Document Processing (IDP) software and workflow automation.

- Full Remote position

What will you be doing? 

● Experience with synthesizing large amounts of qualitative and quantitative data into clear, concise summaries and/or stories that influence product decisions.

● Working knowledge of SQL or basic data querying

● Experience creating dashboards or data visualizations (Tableau, Power BI, Looker, etc.).

● Define comprehensive research goals and select appropriate qualitative and quantitative methods to investigate complex business processes.
● Lead the recruitment of participants and conduct user interviews, contextual inquiries, and usability testing to understand current manual document processing workflows.
● Analyze user behavior to identify pain points, motivations, and opportunities for efficiency gains through the implementation of document processing and OCR technology.
● Collaborate closely with the UX Designer and technical leads to translate research findings into actionable insights, creating personas, user journey maps, and future-state service blueprints.
● Research and benchmark industry best practices regarding automated document processing and OCR to ensure client solutions are best-in-class.
● Present findings and data-driven recommendations to stakeholders and the engineering team to influence the design of automated workflows.
● Conduct validation testing on proposed automated solutions to ensure they meet user needs and deliver quantifiable efficiency improvements.
● Develop and maintain research documentation and contribute to the overall project reporting structure.
● Support in the development of executive level presentations / deliverables in Google Slides that adhere to Metafora brand standards.
● Adapt to remote collaboration tools and communication methods to align with the US-based team.

Why do our employees choose us? 

Pay & Perks: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund. Great Environment: Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building. Work-Life Balance: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.+Plus: amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities. 

Requirements

● Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Design, or a related field.
● 3-7 years of professional experience in User Experience Research, preferably within a consulting, enterprise software, or logistics environment.
● Proficiency in visual collaboration and design tools such as Miro, Visio, and Figma to map workflows and present insights.
● Expertise in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) for data analysis and presentation.
● Strong critical thinking, analytical and problem-solving skills with a keen attention to detail.
● Experience researching or working with document processing software, OCR, or workflow automation tools is highly preferred.

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico

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