Customer Technical Support
hace 1 semana
About the job
GlobalLogic family
Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation
We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Qualifications
- 1–3 years of customer support experience, preferably in a B2B or SaaS environment.
- Advanced English skills
- Experience using Zendesk or other ticketing platforms is a plus.
- Strong commitment to service excellence.
- Ability to clearly articulate complex or technical concepts.
- Positive, adaptable attitude and enthusiastic presence.
- Strong team player with a commitment to getting the job done, regardless of task size.
- High sense of urgency with the ability to prioritize and meet tight deadlines.
- Attention to detail and strong organizational skills.
- Proven ability to perform in collaborative team environments.
- Experience with technologies such as SQL, ServiceNow.
- Proficiency in Microsoft Office Suite.
Responsabilities:
- Respond to and resolve end-user and customer inquiries of varying complexity via phone, email, and web chat, efficiently and within established service levels.
- Provide a positive, customer-centric approach to troubleshooting and issue resolution.
- Manage customers' expectations in a way that results in high satisfaction.
- Manage, monitor, and record all customer cases, updates, and ongoing tasks in the ticket management platform.
- Review and process customer forms and documentation.
- Serve as a Subject Matter Expert (SME) for designated products, tasks, and support processes.
- Collaborate with internal teams such as Product, Customer Success, and Account Management to ensure proactive and timely issue resolution.
Our Benefits
- 100% Payroll
- Major medical insurance & life insurance
- 30 days of Christmas Bonus
- Saving fund 13%
- Food vouchers
- Restaurants vouchers
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