KAM - Data Driven - México

hace 5 días

Ciudad de México, Ciudad de México Cubbo A tiempo completo

Get to Know Cubbo

We are Cubbo, a venture-backed e-commerce fulfillment company on a mission to revolutionize the e-commerce landscape in Latin America. Operating in Mexico and Brazil, we empower retailers to provide world-class fulfillment experiences, delivering faster than Amazon and MercadoLibre. Our cutting-edge tech solutions include ETA tracking, inventory safety stock, and more—ensuring seamless e-commerce operations.

Our headquarters in Mexico City is the epicenter of innovation driving our mission to redefine fulfillment in the region

Requisitos:

Key Account Manager – Data Driven

We are looking for a Key Account Manager (KAM) to build and nurture strategic, data-driven relationships with our key customers in Mexico City. You will be the main point of contact for our most important clients, driving strategic growth, operational efficiency, and customer success by leveraging data insights and aligning their goals with Cubbo's innovative fulfillment solutions.

If you thrive on strategic problem-solving, delivering exceptional service, and uncovering growth opportunities through data, this role is for you.

Responsibilities:

Customer Management & Retention: Serve as the primary point of contact for assigned key accounts, developing deep relationships and ensuring ongoing satisfaction.

Strategic Growth & Upselling: Identify upselling opportunities and propose solutions based on data-driven insights.

Contract Management & Renewals: Lead contract renewals and negotiations, securing long-term agreements that are mutually beneficial.

Data & Technology Enablement: Promote the adoption of Cubbo's technology tools and leverage analytics to optimize customer operations.

Performance Monitoring & Reporting: Track key performance metrics and provide actionable recommendations based on data.

Cross-Functional Collaboration: Work closely with operations, sales, tech, and product teams to deliver excellent service.

Problem-Solving & Escalation Management: Proactively resolve customer issues, managing escalations with a solution-oriented approach.

Qualifications & Skills:

Strong experience in key account management, customer success, or strategic commercial roles.

Proven ability to use data to drive decisions and recommend improvements.

Knowledge of e-commerce platforms, logistics, or fulfillment technology is a plus.

Excellent communication and relationship-building skills.

Advanced English – mandatory.

High proficiency with technology tools such as CRM and data analysis software.

Ability to manage multiple strategic initiatives in a fast-paced environment.

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