Customer Service Specialist

hace 5 días

Guadalajara, Jalisco, México Cerule International A tiempo completo

Company Description

Cerule is a biotech company dedicated to developing innovative dietary supplements, skincare, and wellness products validated by years of scientific research, patents, and published studies. Known for revolutionizing the natural healthcare industry, Cerule created StemEnhance Ultra, the world's first clinically proven stem cell enhancer. Based on a mission to provide cutting-edge, life-enhancing solutions, Cerule has positively impacted lives worldwide for more than a decade. As a global relationship marketing company, we take pride in fostering success through truth, dedication, and customer care while building extraordinary lives. Visit us at

Role Description

This is a full-time, on-site role located in Guadalajara, Jalisco, for a Customer Service Specialist. The primary responsibilities include assisting customers with inquiries, resolving issues, providing product information, ensuring high satisfaction levels, and handling phone and email communications. The individual in this role will also maintain accurate records of interactions, collaborate with other internal teams, and consistently deliver professional and empathetic service.

Qualifications

  • Strong communication skills, including active listening and clear verbal and written communication.
  • Exceptional problem-solving and conflict-resolution abilities to address and resolve customer concerns effectively.
  • Familiarity with CRM tools, customer service software, and basic proficiency with computer systems.
  • Organized and detail-oriented with the ability to multi-task and manage time efficiently in a fast-paced environment.
  • Fluency in Spanish and English
  • Prior customer service experience is preferred, especially in the wellness or biotechnology industry.
  • High school diploma or equivalent; a college degree in a related field is a plus.

  • Customer Service Specialist

    hace 6 días

    Guadalajara, Jalisco, México Ottimate A tiempo completo

    Location: Guadalajara, MexicoType: Contractor/Full-timeThe RoleAs a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our customers. You...

  • Customer Service Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Intugo A tiempo completo

    This is a fully on site position in Guadalajara, JaliscoAdvanced English requiredAs an integral member of the department, the Quality Control Analyst will performdata quality review of all field data and report documentation to meet requirements,client expectations and accuracy. The QC Analyst will be a key team member insupporting project documentation and...

  • Customer Operations Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Account...

  • Customer Operations Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Turtle Trax S.A. A tiempo completo

    Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Account...

  • Customer Service Representative-

    hace 6 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Customer Service RepresentativeAbout UsHelpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding...

  • Customer Operations Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Account...

  • Customer Service

    hace 1 semana

    Guadalajara, Jalisco, México Kikis House Cleaning LLC A tiempo completo

    This is one role covering customer-facing and operational needs.7:30 AM – 1:30 PM (CST)4:30 PM – 8:30 PM (CST)Must be available during both blocks. Total daily coverage focuses on sales, customer support, and dispatching.Role Summary:We are a fast-growing house cleaning company serving the DFW metroplex.This role is the central command position for the...

  • Customer Service Rep I

    hace 1 semana

    Guadalajara, Jalisco, México Vishay Intertechnology, Inc. A tiempo completo

    Managing or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service). Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings). Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures....

  • Customer Service Rep I

    hace 1 semana

    Guadalajara, Jalisco, México Vishay A tiempo completo

    Guadalajara, MX, Mexico | Customer AccountsJob DescriptionManaging or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service). Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings). Preparing, reviewing, completing and booking customer...

  • Customer Service Representative

    hace 3 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job description:Job DescriptionWipro, a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative.ÂÂThis position belongs to the Digital Operations and Platforms (DOP) area of the company.J͏ob ResponsibilitiesSolving telephone...