Customer Service Specialist

hace 5 días

Guadalajara, Jalisco, México Cerule International A tiempo completo

Company Description

Cerule is a biotech company dedicated to developing innovative dietary supplements, skincare, and wellness products validated by years of scientific research, patents, and published studies. Known for revolutionizing the natural healthcare industry, Cerule created StemEnhance Ultra, the world's first clinically proven stem cell enhancer. Based on a mission to provide cutting-edge, life-enhancing solutions, Cerule has positively impacted lives worldwide for more than a decade. As a global relationship marketing company, we take pride in fostering success through truth, dedication, and customer care while building extraordinary lives. Visit us at

Role Description

This is a full-time, on-site role located in Guadalajara, Jalisco, for a Customer Service Specialist. The primary responsibilities include assisting customers with inquiries, resolving issues, providing product information, ensuring high satisfaction levels, and handling phone and email communications. The individual in this role will also maintain accurate records of interactions, collaborate with other internal teams, and consistently deliver professional and empathetic service.

Qualifications

  • Strong communication skills, including active listening and clear verbal and written communication.
  • Exceptional problem-solving and conflict-resolution abilities to address and resolve customer concerns effectively.
  • Familiarity with CRM tools, customer service software, and basic proficiency with computer systems.
  • Organized and detail-oriented with the ability to multi-task and manage time efficiently in a fast-paced environment.
  • Fluency in Spanish and English
  • Prior customer service experience is preferred, especially in the wellness or biotechnology industry.
  • High school diploma or equivalent; a college degree in a related field is a plus.

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