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CRM and Data Analysis Specialist
hace 2 semanas
CRM and Data Analysis Specialist
Puesto híbrido (3 días presenciales y 2 días remotos). Región de Xola, CDMX.
Descripción del puesto:
- Gestionar y coordinar pruebas de mejoras (Enhancement Tests) en el CRM y tickets de I.T relacionados con Successfactors para LATAM.
- Monitorear el uso de SFDC (Salesforce) y Tableau, identificando oportunidades de mejora alineadas con los Growth Levers definidos por la organización.
- Desarrollar materiales de entrenamiento para el equipo comercial, enfocados en el uso de herramientas, procesos de ventas y efectividad comercial.
- Apoyar la comunicación regional de Sales Operations en LATAM, asegurando claridad, consistencia y alineación con las estrategias globales.
- Realizar análisis sobre el uso de herramientas comerciales, proponiendo mejoras que aumenten la eficiencia y la adopción por parte del equipo de ventas.
- Colaborar con iniciativas de Sales Enablement, incluyendo onboarding, gestión de pipeline, y ejecución de estrategias comerciales.
- Documentar procesos y mantener actualizados los manuales operativos relacionados con herramientas comerciales.
- Ser punto de contacto para resolución de problemas relacionados con herramientas de ventas, proponiendo soluciones efectivas y escalables.
- Ser el punto focal para North LATAM como Business Partner en el seguimiento de los indicadores de desempeño del equipo comercial, en colaboración con los Gerentes de Negocio.
Requisitos:
- Licenciatura completa en Administración, Ingeniería, Sistemas de Información o áreas relacionadas a datos.
- Experiencia en áreas de Sales Operations, CRM, análisis de datos o herramientas comerciales.
- Inglés avanzado para conversación.
