Engagement Manager

hace 4 días

Mexico City Mexico Dazzle A tiempo completo


Our very successful client is one of the leaders in providing businesses with digital transformation services globally. Operating in various markets, including Latin America, they are now looking for an Engagement Manager for Client Success in Mexico, who will serve as a leader and would be responsible for driving the strategic execution of objectives for the CSM team to achieve impressive client satisfaction as well as retention.

Duties and responsibilities:

  • Lead a team of Client Relationship Managers including leadership of CSM's in the client's remote operations center
  • Establish consistency in the execution of effective service practices
  • Manage Stakeholders expectations and partner with them to continually review and enhance operational performance and strategy
  • Participate in the evaluation of the Client Relations software for the CSM group and recommend tips and best practices
  • Partner with Product Management to educate associates on currently released functionality and upcoming features within the Product roadmap
  • Develop and implement processes that influence KPI and other metrics in a positive manner
  • Uncover at-risk client situations and act quickly to avoid loss
  • Evaluate staff requirements, work with and coach direct reports to maximize the performance
  • Problem solving and influencing each team member to better understand and follow direction to ensure high-quality results
  • Be the key Process-oriented figure with a focus on coaching direct reports to gain efficiency in recognizing clients' perspectives and anticipate needs
  • Manage expenses within the established budget

Requirements:

  • 3+ years of experience in managing a team of customer success agents or managers, in a B2B customer-facing or sales role
  • Very strong IT literacy and problem solving skills
  • Proven leadership and project management skills - ability to lead and influence the outcomes of others
  • Excellent leadership and motivational skills
  • B2 English or higher

The role will be temporarily remote, due to the Covid-19 pandemic.

  • Senior Engagement Manager

    hace 1 semana

    Mexico City Zendesk A tiempo completo

    Job TitleSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico)Key ResponsibilitiesLead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives.Oversee delivery of complex projects from...

  • Senior Engagement Manager

    hace 1 semana

    Mexico City Zendesk A tiempo completo

    Job TitleSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico)Key ResponsibilitiesLead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives.Oversee delivery of complex projects from...

  • CS Manager, Platform Acquisition

    hace 3 semanas

    Mexico City Mastercard A tiempo completo

    A global payment technology company seeks a Manager of Customer Success based in Mexico City. This role involves leading teams, enhancing customer experience, and fostering relationships with strategic clients. Candidates should have over 10 years of experience, including 5+ in program management, and must be fluent in English and Spanish. The ideal...

  • Senior Engagement Manager

    hace 2 semanas

    Mexico City Zendesk, Inc. A tiempo completo

    Senior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: Mexico City, Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects....

  • Senior Engagement Manager

    hace 1 semana

    Mexico City Zendesk Group A tiempo completo

    Senior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: Mexico City, Mexicotime type: Full timeposted on: Publié il y a 4 jour(s)job requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client...

  • Senior Engagement Manager

    hace 2 semanas

    Mexico City Zendesk A tiempo completo

    Join to apply for the Senior Engagement Manager role at Zendesk Job Description The Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role requires a balance of leadership, influential communication, and advanced project management skills, with a strong emphasis on strategic...

  • Senior Engagement Manager

    hace 2 semanas

    Mexico City Zendesk A tiempo completo

    Join to apply for the Senior Engagement Manager role at Zendesk Job Description The Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role requires a balance of leadership, influential communication, and advanced project management skills, with a strong emphasis on strategic...

  • Scaled Customer Success Manager: Digital Engagement

    hace 2 semanas

    Mexico City Openings at Glia A tiempo completo

    A leading AI customer service company in Mexico City is seeking a Scaled Customer Success Manager to optimize customer engagement through automated strategies. The role requires managing a high volume of customers, utilizing tools like Gainsight and HubSpot. Candidates should have over 4 years of experience in a relevant field, strong analytical skills, and...

  • Senior Client Engagement

    hace 1 semana

    Mexico City Zendesk A tiempo completo

    A leading customer service software company is seeking a Senior Engagement Manager in Mexico City or Mexico State. This role focuses on leading client engagement, overseeing complex project delivery, and mentoring junior staff. Candidates should have over 5 years of experience in client-facing roles, strong leadership skills, and a bachelor's degree. The...

  • Strategic Engagement Lead for Key Clients

    hace 2 semanas

    Mexico City Zendesk A tiempo completo

    A leading customer service software company is seeking a Senior Engagement Manager in Mexico City to drive client project success. The ideal candidate will have over 5 years of experience in client-facing roles with significant leadership responsibilities. Responsibilities include managing complex projects, mentoring team members, and enhancing delivery...