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Bilingual Customer Service Representative with Sales Experience
hace 3 semanas
Starting salary: $7 USD per hour, paid directly to you via
Hours: Each agent has a specific schedule, but you should be prepared to start work as early as 7am US Eastern Time (New York time).
Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families and being the person that "saves the day" for a customer?
If so, we are looking for you We are based in the United States, providing appliance repair service in the states of Pennsylvania, New Jersey, Delaware, and Maryland. We are looking for a remote Customer Service Representative to join our team.
If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You'll enjoy working with our office team who supports one another and is always focused on improvement.
We'll also give you the ongoing training that you'll need. You don't even have to know how to fix appliances
Your Responsibilities as a Customer Service Representative
As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.
Here are your primary responsibilities:
- Answer incoming calls and empathize with the customer
- Convince the customer that our services are the best fit for their situation and schedule in-home service appointments with one of our trained Appliance Repair Technicians
- Effectively communicate with the customer to ensure they understand the appointment time and services needed
- Order and track parts to ensure efficient use of company materials
- Keep highly detailed records in our customer relationship software
- Respond to customer emails
Position Requirements
- Fluency in spoken English; C1 level is the minimum requirement. The ideal candidate has spent time living in an English-speaking country.
- Friendly attitude: we all have bad days, but this position requires that you present a friendly face to the customer, no matter how you're feeling.
- Reliable internet: this is absolutely required. All of your communication with customers and our team will be over the internet. You must have an internet connection with sufficient speed and reliability to make high quality calls throughout the whole day.
- Equipment: we can provide a recommended headset for calls, but you should have your own computer and a quiet workspace to take calls. Pets, family members, and other background noises should not be heard on your phone calls.
To Succeed in this Role as a Customer Service Representative, Here's What You Need:
Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. People call us because there's a problem in their home. You are there to schedule repair appointments so they can get their home fixed as soon as possible
Problem Solving: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.
Efficiency: In order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and able to excel in a fast-paced office environment.
Punctuality and Reliability: Our customers are anxiously waiting for your help To deliver a great experience, you need to be available and show up on time.
Pride in the Details: If you value attention to detail in completing customer information and reports, you'll fit right in.
Benefits & Pay
The starting salary for this position is $7 USD per hour, with opportunities for promotion after demonstrating reliability and good performance.
What we have to offer:
- We value having a solid work-life balance. There's no requirement to work nights or weekends, but we have extra shifts available if you want to earn extra hours.
- PTO: paid time off starts at 5 days per year, increasing to 10 and eventually 15 days per year as you stay with the company. You are eligible for these benefits after 90 days of work with the company.
- Fun Team Environment: We stand by our culture and build our team with people that love what they do. While everyone works remotely from the comfort of their home, we are always connected via our team chat and we put a lot of emphasis on recruiting fun and kind people.
If you enjoy taking care of the customer and are awesome at problem solving, a career at Mr. Appliance as Customer Service Representative could be your future
Job Type: Full-time
Pay: $ $130.00 per hour
Expected hours: 40 – 48 per week
Application Question(s):
- What is your current level of spoken English?
- Have you previously lived in an English-speaking country?
- In total, for how many years have you used English as your primary language at work?
Language:
- English (Required)
Work Location: Remote
