Genesys - L3 Support Engineer
hace 2 días
HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
HCL is looking for a
Genesys L3 Support Engineer
with below requirements:
- Minimum 7 years of experience in Genesys Contact Center support.
-- Proven expertise in debugging and resolving complex platform issues.
-- Experience in performance tuning and capacity planning.
- Strong understanding of Genesys architecture and components.
- Experience with Genesys Engage or Genesys Cloud platforms.
- Familiarity with SIP, VoIP, and telephony protocols.
- Proficiency in troubleshooting tools and techniques.
- Knowledge of ITIL processes and incident management.
- Excellent communication and documentation skills.
What we offer:
- Life insurance
- Major Medical Expenses Insurance.
- Minor Medical Expense Insurance.
- Savings Fund 10% (up to MXN $4,300 monthly)
- Food vouchers 13% (up to MXN $3,300 monthly)
- 30 days bonus
- 12 days of vacation in the first year, increasing by 2 as dictated by law.
Para obtener más información sobre cómo procesamos sus datos personales, consulte el Aviso de Privacidad de Datos de Candidatos de HCLTech.
Candidate Data Privacy Notice | HCLTech
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