IT Specialist

About Mirai RiskTech

Mirai RiskTech is the global technology leader in Balance Sheet Management, Financial Risk and Regulation. With pioneering SaaS Solutions and consulting services, we empower banks to shorten the path to success in risk management and regulatory compliance.

Mirai RiskTech operates with fully remote operations and main employee hubs in Madrid, Mexico City, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance.

About the Role

Mirai RiskTech is looking for an experienced
IT Specialist
to join our growing IT team. This role will support IT operations across both the U.S. and Mexico, contributing to infrastructure, systems management, and end-user support. Reporting to the IT Manager, the IT Specialist will work closely with the global IT and HR teams to ensure smooth onboarding, technology alignment, and operational excellence.

Key Responsibilities

• Provide technical support to end users via our ticketing system.
• Manage and maintain IT asset inventory (hardware and software, internal and external).
• Support onboarding and offboarding activities, including hardware provisioning and account setup.
• Troubleshoot and resolve issues related to hardware, software, and Windows operating systems.
• Replace and maintain IT hardware components as needed.
• Collaborate with global IT and cybersecurity teams to align with corporate policies, processes, and compliance standards.
• Maintain and administer Microsoft Entra ID, Microsoft 365, and Microsoft Intune.
• Develop and maintain PowerShell scripts to support automation and operational efficiency.

Qualifications

• Bachelor's degree in Information Technology or a related field. Proof of academic credentials and professional license number required.
• English proficiency: B2 level (required).
• Minimum of 5 years of experience in IT roles.
• Extensive experience and strong technical knowledge in:
• Microsoft Windows operating systems
• Microsoft Intune and Autopilot
• Microsoft Entra ID (formerly Azure AD)
• Microsoft Active Directory
• PowerShell scripting
• Security policies and compliance (GPO's)
• Hardware diagnostics and repair
• Software deployment and installation (Intune MDM)

Preferred Profile

We are looking for a proactive and self-motivated individual with strong problem-solving skills and a genuine interest in technology. The ideal candidate is someone who:

• Takes initiative and brings ideas to improve IT processes.
• Has a strong desire to learn and stay up to date with emerging technologies.
• Is reliable, well-organized, and able to manage multiple tasks independently.
• Communicates effectively and collaborates comfortably in a global, multicultural environment.
• Thrives in a dynamic setting where adaptability and ownership are valued.

Location

This position is based in Mexico City and follows a primarily remote work model, with regular on-site meetings as required.

Our Company Values

At Mirai RiskTech, we believe in the power of collaboration, accountability, and relentless ambition. Our values guide everything we do:

• Excellence: We continuously improve our services and solutions to deliver top-quality results.
• Ambition: We set bold goals for product innovation and revenue growth.
• Commitment: We are dedicated to delivering value to customers while upholding high ethical standards.
• Teamwork: We promote collaboration and open communication across our teams.
• Customer-Centricity: We prioritize exceptional user experiences and world-class implementations.

Why Mirai Risk Tech?

At Mirai Risk Tech, our people are our greatest asset. We offer flexibility, work-life balance, and a comprehensive benefits package designed to support your professional and personal growth.

• Work From Anywhere: Remote work on demand of each position.
• Events: on-site and on-line events to foster team bonding.
• Flexible Hours: Enjoy shorter workdays on Fridays.
• Career Growth: We offer multiple fast-paced career paths with annual performance reviews.
• Attractive benefit package

Mirai offers equal opportunities and accepts application from all the sectors of the society, the company does not discriminate for race, religion, ethical origin, incapacity, age, nationality, marital status, sexual orientation, gender identity or any other motive protected by the current law.

Personal data will be processed by Mirai as responsible to evaluate the authenticity of the application for this position or other ones. You can see the policy in this link