Success Engineer

hace 1 semana

Ciudad de México, Ciudad de México Crucial Recruiting A tiempo completo


Success Engineer

Full-Time | Remote (Mexico)

Were hiring a Success Engineer for a fast-growing AI automation company building intelligent agent systems for real-world operations. Ideal for technical builders who love owning customer success end-to-end from integrations to onboarding to long-term adoption.

Role Overview

You'll serve as the technical owner of the post-sale customer journey, leading implementation, architecting integrations, and driving ongoing product adoption. This role blends solution engineering, data pipeline development, API integrations, and customer-facing consulting. Youll work closely with Product, Engineering, and customer stakeholders to ensure every deployment is successful, stable, and scalable.

What You'll Do

  • Implementation & Onboarding
  • Lead technical discovery, solution design, and implementation scoping
  • Build and validate ETL pipelines (Python, SQL, integration platforms)
  • Configure API/MCP integrations with systems like CRM, ERP, and FMS
  • Deploy AI agents and establish performance baselines
  • Coordinate with cross-functional teams and track progress in Notion/Slack

Customer Success & Adoption

  • Monitor system health and troubleshoot integration or performance issues
  • Run workshops and train customer teams on new features
  • Maintain customer playbooks, documentation, and best practices
  • Identify expansion and upsell opportunities

UAT & Quality Assurance

  • Set up UAT environments with production parity
  • Build and execute test cases (load testing, data integrity, agent accuracy)
  • Track defects and work with Engineering through resolution

Continuous Improvement

  • Analyze logs and telemetry to optimize performance and scalability
  • Standardize reusable scripts, runbooks, and integration blueprints
  • Provide structured feedback to Product and Engineering
  • Contribute to technical case studies and customer success stories

Requirements

Technical Skills

  • Strong enterprise integration background (APIs, SDKs, webhooks)
  • Proficient in Python, SQL, and data engineering fundamentals
  • Experience with OAuth 2.0, SAML, CRM/ERP/FMS platforms
  • Skilled at troubleshooting complex system issues
  • Comfortable with performance tuning and UAT processes

Customer & Communication Skills

  • Exceptional communicator able to simplify technical concepts
  • Confident running discovery, workshops, and executive briefings
  • Organized project leader who manages timelines and milestones
  • Trusted advisor who acts with ownership and proactivity

Product Mindset

  • Gathers structured feedback to influence product roadmap
  • Enjoys documenting and standardizing processes
  • Capable of writing clear technical narratives and success stories

Why This Role

  • Own high-impact customer implementations end-to-end
  • Shape how real businesses adopt AI automation
  • Work directly with a senior technical leadership team
  • Build scalable systems, processes, and best practices
  • Influence product direction through customer insights


Working Place:

Mexico City, CDMX, Mexico

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