Senior Customer Success Engineer

hace 6 días

Ciudad de México, Ciudad de México Tractian A tiempo completo
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do
As a Customer Success Engineer, your main obligations will include providing technical support and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention and high client satisfaction. Responsibilities
  • Develop and maintain close relationships with key customers. 
  • Provide technical expertise during client meetings and product demonstrations.
  • Collaborate with sales and engineering teams to customize solutions for enterprise clients.
  • Monitor and analyze product performance within client environments, offering solutions for optimization.
  • Lead technical discussions with clients regarding product updates and future needs.
  • Facilitate product training sessions for clients and their teams.
  • Actively contribute to the identification of upsell and cross-sell opportunities.
  • Maintain technical documentation and support materials.
Requirements
  • Bachelor's degree in Engineering, Business, or a related technical field.
  • Strong technical background with experience in customer-facing roles.
  • Demonstrated ability to troubleshoot and resolve complex technical issues.
  • Knowledge of project management principles and practices.
  • Excellent communication skills, with the ability to explain technical concepts clearly.
  • Familiarity with enterprise-level client engagement and support.
  • Proficiency in using CRM and project management software, ideally HubSpot.
Bonus Points
  • Prior experience in B2B technical support roles.
  • Additional language skills apart from English.
  • Fluent in English.

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