Senior Customer Success Engineer

hace 22 horas

Ciudad de México, Ciudad de México Tractian A tiempo completo
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do
As a Customer Success Engineer, your main obligations will include providing technical support and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention and high client satisfaction. Responsibilities
  • Develop and maintain close relationships with key customers. 
  • Provide technical expertise during client meetings and product demonstrations.
  • Collaborate with sales and engineering teams to customize solutions for enterprise clients.
  • Monitor and analyze product performance within client environments, offering solutions for optimization.
  • Lead technical discussions with clients regarding product updates and future needs.
  • Facilitate product training sessions for clients and their teams.
  • Actively contribute to the identification of upsell and cross-sell opportunities.
  • Maintain technical documentation and support materials.
Requirements
  • Bachelor's degree in Engineering, Business, or a related technical field.
  • Strong technical background with experience in customer-facing roles.
  • Demonstrated ability to troubleshoot and resolve complex technical issues.
  • Knowledge of project management principles and practices.
  • Excellent communication skills, with the ability to explain technical concepts clearly.
  • Familiarity with enterprise-level client engagement and support.
  • Proficiency in using CRM and project management software, ideally HubSpot.
Bonus Points
  • Prior experience in B2B technical support roles.
  • Additional language skills apart from English.
  • Fluent in English.

  • Customer Success Specialist

    hace 23 horas

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    SOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...

  • Customer Success Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México COMMIT A tiempo completo

    We're seeking a Customer Success Engineer who can blend strong Python engineering skills with direct customer interaction. In this role, you'll support platform implementations, build custom scripts and integrations, and occasionally contribute to internal tools. You'll help customers onboard smoothly and tailor solutions to their data and workflow...

  • Customer Success Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México CommIT A tiempo completo

    We're seeking a Customer Success Engineer who can blend strong Python engineering skills with direct customer interaction. In this role, you'll support platform implementations, build custom scripts and integrations, and occasionally contribute to internal tools. You'll help customers onboard smoothly and tailor solutions to their data and workflow...

  • Customer Success Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Sr Customer Success

    hace 1 semana

    Ciudad de México, Ciudad de México WeHunters A tiempo completo

    Customer Success Sr. (Advanced English)Level:SeniorReports to:Cofounder Revenue & OperationsSystems Used:CRM (Hubspot, Salesforce or Notion)Reports:Monthly KPIs reportsHard skills:Customer lifecycle management, Data analysis of customer health metrics and usage trends, SaaS account management experience, Upselling and cross-selling strategies, Process design...

  • Customer Success Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Director, Customer Success

    hace 4 días

    Ciudad de México, Ciudad de México Shiji Group A tiempo completo

    Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.  Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...

  • Customer Success

    hace 1 semana

    Ciudad de México, Ciudad de México Pro Coffee Gear A tiempo completo

    Job Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...

  • II Customer Success Senior

    hace 4 días

    Ciudad de México, Ciudad de México Qualifinds A tiempo completo

    Job Objective:At the Company, we help companies digitize and standardize their daily operations. Our success depends on our customer success - their ability to adopt and thrive using our platform.The Customer Success Lead will own the customer lifecycle after onboarding, ensuring clients achieve measurable outcomes and long-term satisfaction. You´ll act as...

  • Customer Success Senior

    hace 22 horas

    Ciudad de México, Ciudad de México Ser-Es, Optimizacion y Talento A tiempo completo

    Empresa de servicios ubicada en Ciudad de México se encuentra en búsqueda de un Customer Success Representative:Objetivo: Asegurar la relación a largo plazo con los clientes, fortalecer la fidelización y la renovación del servicio.Principales actividades:Dar seguimiento continuo a la cartera de clientes para asegurar renovaciones y satisfacción del...