Senior Product Manager, Platform

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

About The Role
We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist.

This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives.

What You'll Do

Developer Engagement & Advocacy

• Be the voice of our internal developers
  . Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization.
• Evangelize platform capabilities.
  Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration.
• Roadmap Synthesis:
  Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning.

Platform Strategy & Execution

• Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence.
• Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability.
• Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards.

Measurement & Impact

• Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact.
• Measure platform adoption and effectiveness.
• Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling.

What You'll Bring

Required

• Enterprise developer tooling experience:
  Proven track record building "Platform as a Product" either internally at scale or as an external offering.
• Developer-focused product management:
  Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy.
• Technical depth:
  Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools.
• Hands on experience with one or more of the following areas:
  Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)
• Cross-functional leadership:
  Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority.
• Data-driven decision making:
  Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement.

Nice to Have

• Previous experience as an SRE, software engineer, or in a similar technical role
• Experience with platform modernization and legacy system migrations
• Familiarity with developer portal tools, service catalogs, and internal developer platforms
• Experience in SaaS or B2B environments serving technical audiences
• Experience collaborating and aligning with global teams and moving projects forward asynchronously

Success in Your First Year

• 30 Days:
  Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels.
• 90 Days:
  Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction.
• 6 Months:
  Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams.
• 1 Year:
  Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization.

Why This Role Matters

Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody.

As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come.

Have we piqued your curiosity?
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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