Solution Engineer

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Solution Engineer
Why We Have This Role
Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. Solution Engineers work hand in hand with our sales and go-to-market organisation. This person will dive deep on key deals in both medium and strategic accounts to positively showcase our technology demonstrating the value proposition in real time.

How You'll Find Success

• Ability to support and accompany the sale cycle of complex platforms: Qualtrics Experience Management platform to large, strategic accounts.
• Understanding the true needs of customers and mapping out the capabilities of Qualtrics that solve their challenges.
• Demonstrating unequivocally the value of Qualtrics products and differentiating them from other market offerings.
• Supporting and assisting in closing significant deals alongside the regional sales team.
• Being a technical point of reference with knowledge of Qualtrics products, understand how the products work behind the scenes.
• Being a great communicator, with very strong presentation skills and empathy for customers and prospects. Managing with autonomy and effectively prioritizing, knowing where to invest time intelligently.

How You'll Grow

• Career Action Planning with Manager
• Learn a wide range of products within the Experience Management suite
• Opportunity to deepen your knowledge in cutting-edge AI technologies.
• Qmobility (internal transfers).

Things You'll Do

• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of sales people.
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends
• Participate in the completion of RFPs/RFIs and various requirement documents during the prospect/customer vendor evaluation process.

What We're Looking For On Your Resume

• 4+ years of prior Sales/Solutions Engineering, or Solution Architect experience with complex software in a SaaS/Cloud environment, selling to C/VP level buyers
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics
• Travel required (Up to 25%)

• Preferred Qualifications

• Experience in HTML, CSS, JavaScript, SQL a plus

• Experience and familiarity with contact centers and voice of the customer programs
• Experience and familiarity with AI and Large Language Models
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support

What You Should Know About This Team

• The Qualtrics Solution Engineers team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers.
• Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology.
• No challenge is too small for us, and often creativity is our best tool at work.
• We are a dynamic team that feels very comfortable in constantly changing environments.

Our Team's Favorite Perks And Benefits

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Monthly allowances.
• Experience bonus to be used for an "Experience" of your choosing every year.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model:
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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