Service Operations Specialist

hace 1 semana

Ciudad de México, Ciudad de México Ikano-Retail A tiempo completo
Company Description

IKEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.

We are determined to bring a little bit of Sweden to Mexico.

Job Description

Purpose of the job:

  • Responsible to secure the service execution is done at the right time, with right quality and to the lowest possible cost.
  • Monitoring the daily operations of the vendors.
  • Perform manual tracking numbers on the vendor system to be able to process the services until the vendor is fully integrated into our system.
  • Support the stores and other business units to meet the client requirements related to the IKEA services offer.

Responsibilities of the job:

  • Run daily reports for internal or external use.
  • Answer to client requests with a sense of urgency.
  • Oversee all field operations when needed.
  • Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services.
  • Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services.
  • Optimise processes to ensure continuous improvements on the services.
  • Schedule monthly meetings with TSP to provide feedback.
  • Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience.
Qualifications

Motivation:

  • The IKEA values truly reflect personal values.
  • A desire to contribute to a positive shopping experience for our customers by organizing the services in such a way that the right quality and/or quantity is delivered at the right time.
  • Must have initiative to solve problems and propose improvements on the everyday work.
  • Passion for logistics and working in a fast paced, constantly changing retail environment.
  • Strong verbal and written communication skills.

Knowledge:

  • Advanced MS Excel software knowledge.
  • Good analytical and follow up skills.
  • Ability to understand, process and summarize large amounts of data in a simple way.
  • Relevant experience in transportation and Services sourcing and operations.
  • General knowledge of supply chains and logistics demands and processes.
  • Experience dealing with external business partners.
  • Previous involvement in warehousing a plus.
  • Ability to work independently and in a team environment.
  • Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders.

Capabilities:

  • Leading
  • Focus in costumer
  • Interacting and presenting
  • Analysing and interpreting
  • Negotiating 
  • Improving
Additional Information

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

If you are interested to be part of our team please apply here

Department: Logistics & Supply Chain

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