CX Customer Service Operations Specialist

hace 3 días

Ciudad de México, Ciudad de México vivo LATAM A tiempo completo

LATAM CX Customer Service Specialist - ( Call Center / After-Sales / Inside Sales Quality)

Vivo is looking for anCX Customer Service Specialist for the LatAm team

Vivo is a leading global technology company committed to creating trend-setting smart mobile products and services. Vivo is devoted to forming a vibrant mobile internet ecosystem, and currently owns and operates an extensive network of research operations in San Diego, Shenzhen, Nanjing, Beijing, Hangzhou and Taipei. These R&D centers focus on the development of cutting-edge consumer technologies including 5G, AI, mobile photography and next-generation smartphone design. Vivo has also set up five production bases across China, South Asia and Southeast Asia. Vivo features in offline retail stores in over 1,000 cities worldwide and has over 200 million customers enjoying its mobile products and services.

Location:
Plaza Carso II, Polanco, Miguel Hidalgo, CDMX

Website:

Are you a design-driver professional and passionate about continuous learning?

Top benefits:

  • Salary according to experience.
  • Over Law Benefits.

Your key responsibilities:

  • Customer service satisfaction and KPI management in the Latin America, following up on achieving local assessment service goals.
  • Implementing the headquarters' overseas customer service work plan and service strategy.
  • Formulating service policies and processes development, promoting with service content implementing, and planning service innovation activities.
  • Manage market product reputation information and quality issues.
  • Manage local service team of agents and service providers, handling customer and user complaints in the Latin America.

Required Qualifications:

  • Bachelor's degree or above, with at least 1 years of relevant service work experience; Strong consumer-oriented service awareness. Candidates with experience in smartphone industry aftersales service preferred.
  • Good communication skills, strong logical thinking, with a strong sense of goal and rapid learning iteration ability.
  • Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
  • Proficient in Chinese or English communication, strong stress resistance.

If you do not cover or have no knowledge for any of previous points but feel motivated, please do not feel scared and send your CV to us.

Contact/application information:

Please submit your application to

We look forward to hearing from you.

VIVO TECH SA DE CV respects the privacy of our employees, former employees, consultants, contract workers, interns, and job applicants. We are committed to transparency about how we process your Personal Data. Here you can learn more about the Privacy Policy for Vivo Employees

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