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Auto UW Support Analyst

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Monterrey, Nuevo León, México Chubb A tiempo completo

Role Summary
JOB DESCRIPTION
Act as knowledge expert for the customer journey (e.g. underwriting parameters, claim settlement process, product sales) to support Team development outcomes

Complement the Team skillset by bringing deep expertise unique to someone who has worked in Underwriting, Claims, or Sales/ Business development

Contribute to customer journey mapping, user stories and user experience research/insight

Help design smooth integration with larger picture process/workflow for the organization

Responsibilities

  • Has strong understanding of the existing process (e.g., underwriting, claims, sales), including key pain points, legal requirements and/or systems involved
  • Help problem solve for the Team, contributing views on topics within their expertise
  • Help in calculations and information gathering for tactical/strategic decisions (e.g. calculating value of implementing features, performing pro/con or quantitative analysis)
  • Take a leading role in generating user story ideas based on expertise
  • Discuss with Digital Product Owner, UI/UX designers, and developers to clarify details around user stories that are already in backlog (both own ideas and others')
  • Assist the team with user story definitions and acceptance criteria
  • Help with customer tests to validate details, assumptions or questions, and test the new journey
  • Decide on most appropriate testing approach and is responsible for all required preparations (e.g. questionnaire, interview script)

Qualifications
Education, Knowledge, Experiencie

  • Background in business, finance, sales, applied mathematics, or statistics OR
  • MS/BS degree in business, finance, applied mathematics, or statistics

Functional Competencies

  • Able to combine deep understanding of Chubb underwriting process with forward thinking on best practices in industry and future opportunities
  • Strong leadership and communication skills, with confidence to explain complex process or technical details to diverse groups of people
  • Strong problem solver with ability to lead complex discussions to an effective outcome

Tecnical Competencies
Deep subject matter expertise in the field that you are supporting (e.g., underwriting, claims, sales/ business development)

Solid understanding of the MVP mindset; ability and willingness to learn Agile ways of working

Willing and able to break the mold, challenging the status quo for the good of the customer

Able to concisely and effectively interact with key roles within the Agile team

Experience with writing user stories, acceptance criteria and helping team members to decompose work to drive prioritization is ideal