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Performance Management Associate Analyst
hace 15 minutos
Performance Associate Analyst
Type of position: Full-Time Employment
Work Mode: Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job DescriptionProduce and distribute monthly evaluations of Service Provider service level performanceSupport Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutesSupport client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trendingArchive and maintain historical records for monthly performance governance and reviewsMaintain Standards and TemplatesSupport client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processesInitiate service credit process for breached SLRs/SLAsSupport development and maintenance of performance dashboards and reportsPrepare and deliver analyses and reports to meet the needs of clientMaintain relevant contract performance management data in the governance tool and/or library, as appropriateParticipate in various managed contract operational and governance meetingsCoordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related mattersSupport executive summary reportingRisk and Issue reportingRequirements & SkillsCustomer service attitude Business insight Information analysis Results-driven approachEmphasized teamworkDedication to continuous learningResearch skillsDatabase managementProject managementTime management.Advanced proficiency in EnglishAdvanced proficiency in Microsoft ExcelDesirable knowledge in Service NowNumerical AnalysisCustomer ServicesInformaticsPowerBIAuditory ProcessingReporting & AnalysisDesired areas of interest
Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.
Education Level: Recent Graduate
