Tech Support Engineer

hace 1 semana

Ciudad de México, Ciudad de México Vonage A tiempo completo
Join Vonage and help us innovate cloud communications for businesses worldwide

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company

Why does this role matter?

As a Level 1 Technical Support Engineer for our API Support group, you will deliver first-class support to our rapidly growing customer base. Our Support Engineers demonstrate excellent communication skills, sound judgment, and strong organizational habits to ensure that every customer issue receives the appropriate attention.

What will you do?

● Provide customers with lightning-fast response and resolution times and excellent communication, so they are delighted with the Vonage service.

● Triage support requests by email, phone and chat.

● Communicate effectively (both verbal and written) with our customers and internal stakeholders.

● Collaborate with cross-functional teams to accelerate ticket resolution.

● Problem-solver, have a natural curiosity and learn rapidly.

● Capture knowledge for customers who prefer solving their issues without having to contact support.

What you must have

● Bachelor's Degree in Computer Science

● At least 1-2 years of Technical Support experience in the telecommunications or technology sectors.

What you'll bring

● Excellent situational awareness skills in customer and task prioritization

● Strong communication skills, both verbal and written

● Proactive and customer-focused attitude

● The ability to learn processes and product fundamentals rapidly

Any of the following is a plus

● Level 1 or 2 Technical Support experience

● Experience working with APIs and/or SDKs

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

  • Tech Support

    hace 3 días

    Ciudad de México, Ciudad de México Lead A Venta A tiempo completo

    Job Description: About the positionPosition name: Tech Support // Service Center CoordinatorReporting to: Team Lead Engineering México // Director of Solutions Engineering, LatamLocation/Travel: In Region; Travel as requiredEmail: OverviewWe are looking for a motivated coordinator with great attention to detail to join our Product Support Team. A Tech...

  • Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Polus Tech A tiempo completo

    About the RoleWe are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role involves close collaboration with...

  • Tech Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwideVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Tech Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Student Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Ericsson A tiempo completo

    Join our TeamKickstart your career with Ericsson – Support Engineer (Student Opportunity)Are you a student eager to launch your career in the tech and telecom world? Ericsson invites you to join our team as a Support Engineer, where you'll gain hands-on experience working with cutting-edge technology, customer networks, and real-world operational...

  • Student Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Ericsson A tiempo completo

    Join our Team Kickstart your career with Ericsson – Support Engineer (Student Opportunity)Are you a student eager to launch your career in the tech and telecom world? Ericsson invites you to join our team as a Support Engineer, where you'll gain hands-on experience working with cutting-edge technology, customer networks, and real-world operational...

  • Information Technology Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Tech Source Managed Services A tiempo completo

    Role Description:The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business.  The role will require hands-on experience of support.Responsibilities:Experience with Microsoft desktop operating...

  • Support Engineer

    hace 3 horas

    Ciudad de México, Ciudad de México NielsenIQ A tiempo completo

    *Job DescriptionSo where do you fit here? Our client comes first. This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible forhigh quality and in-depth technical support to internal and external users of Production systems*. You will have exposure to all aspects of our business, as well as an...

  • Big Data Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Plexus Tech A tiempo completo

    SomosPlexus Tech. Una compañía tecnológica especializada en servicios y productos IT, fundada en eltalentoy las capacidades de nuestra gente, más de 2.000 profesionales desarrollandotecnología con alma.Necesitamos ampliar nuestro equipo contalentopara sumarlo a la familia Plexus Tech.¿Quieres poner tu potencial y talento al servicio de la tecnología...

  • QA Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Plexus Tech A tiempo completo

    Somos Plexus Tech, una compañía tecnológica especializada en servicios y productos IT, fundada en el talento y las capacidades de nuestra gente, más de 2.800 profesionales desarrollando tecnología con alma.Ampliamos nuestro equipo Buscamos tu talento como:QA Mid Engineer (Automation).Requisitos:Lic. o Ing. en Sistemas Computacionales, Informática o...