Tech Operations Engineer

Req ID: 353414

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Tech Operations Engineer to join our team in Mexico City, México (MX-MEX), Mexico (MX).

TechOps Engineer

About the Role

We are looking for a Tech Operations Engineer to support and maintain critical enterprise applications and tools. This role involves managing platforms such as JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps, ensuring smooth operations, patching, version upgrades, and deployment support for Run applications.

Key Responsibilities

• Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps.
• Perform patching, version upgrades, and maintenance of supported applications.
• Support deployment activities for Run applications, ensuring adherence to change management processes.
• Monitor application health and proactively address performance or availability issues.
• Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines.
• Maintain documentation for configurations, patches, and operational procedures.
• Ensure compliance with security standards and governance policies.
• Provide customer-focused support and timely communication during incidents and planned maintenance.
• Participate in on-call rotations and provide after-hours support when required.

Mandatory Experience

• 3+ years in Tech Operations or Application Support roles.
• Hands-on experience with JIRA, GitHub, and Azure DevOps.
• Strong understanding of patching, software version management, and deployment processes.
• Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines.

Required Skills

• Expertise in application administration and troubleshooting.
• Knowledge of ITIL processes and SLA adherence.
• Strong understanding of security and compliance practices.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to provide support during off-hours and weekends as needed.

Nice to Have

• Experience with GRC platforms like MetricStream.
• Knowledge of Agile and DevOps practices.
• Exposure to automation tools for patching and deployments.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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