ServiceNow Administrator

hace 2 semanas

Guadalajara, Jalisco, México Genpact A tiempo completo

About the Company:
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role:
Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at

Title: ServiceNow Admin

Location: Guadalajara, Mexico / Remote

Duration: Fulltime

Position Overview

The ServiceNow Platform Administrator is responsible for the configuration, administration, and operational health of the ServiceNow platform. This role blends technical expertise, platform governance, and incident resolution to ensure stability, security, and scalability of the ServiceNow environment. Acting as the backbone of day-to-day operations, the ServiceNow Platform Administrator partners closely with the Platform Owner, Platform Architect, developers and business stakeholders to deliver high-quality, compliant, and sustainable solutions.

Key Responsibilities

  • Administer and maintain all ServiceNow environments, including user/group management, access controls, and system configurations.
  • Configure and support core ServiceNow modules such as ITSM, ITOM, SPM, IRM, CMDB, and Performance Analytics.
  • Develop and maintain catalog items, workflows, business rules, client/server scripts, and automated flows using Flow Designer.
  • Perform platform patching, upgrades, hotfixes, and regression testing to ensure platform stability and compliance.
  • Provide Tier 2/3 technical support for incidents, escalations, and operational issues.
  • Monitor platform performance, troubleshoot issues, and implement proactive improvements.
  • Ensure alignment with Common Service Data Model (CSDM) and organizational data standards.
  • Support SOX compliance activities, including change management, access provisioning, and audit readiness documentation.
  • Collaborate with platform architect and developers to implement enhancements and integrations.
  • Maintain platform documentation, knowledge base articles, and system logs.

Required Qualifications

  • 8+ years of experience in ServiceNow administration and development.
  • Ability to work outside of standard work hours due to maintenance, outages or major incidents.
  • Located in the US Easter or Central Time zones.
  • ServiceNow System Administrator (CSA) certification required.
  • Hands-on experience with ITSM, CMDB, and at least one additional ServiceNow module (ITOM, SPM, IRM).
  • Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow data structures.
  • Experience supporting large-scale ServiceNow environments with multiple instances.
  • Strong understanding of Agile/Scrum delivery models and ITIL processes.
  • Ability to troubleshoot independently, ask questions when needed, and complete assigned work without handholding.

Preferred Qualifications

  • ServiceNow Certified Application Developer
  • Familiarity with SOX controls, audit processes, and secure development practices.
  • Experience with REST/SOAP integrations and MID Servers.
  • Exposure to Performance Analytics or HRSD modules
  • Excellent problem-solving, communication, and documentation skills.

What We Value

  • Admins who critically and evaluate when to use platform-native features over custom code.
  • Team members who are accountable, proactive, and take ownership of delivery.
  • Strong communicators who aren't afraid to admit when they need help or when something isn't working.

Best Regards,

Manohar Swamy

DTAI Hiring Team, Genpact

E:

Connect on LinkedIn:

Equal Opportunity Statement:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

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