Senior Professional Services Consultant

hace 1 semana

Ciudad de México, Ciudad de México Valce Talent Solutions A tiempo completo

The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

 KEY DUTIES

  •  Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API's, NERC CIP solution delivery, or Information Systems Security

  • Ability to troubleshoot technical issues to resolve customer problems

  • Develop custom scripts, utilities, or integrations to fulfill customer needs

  • Collect infrastructure technical requirements, create implementation and production deployment procedures fo Fortra products to interoperate and work within customer's environment

  • Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals. 

  • Deliver services and support both onsite and remote

  • Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects.  Acts as the main mentor and go-to for the new hire.  Is the first to field any culture or work-related questions.

  • Supports new and existing clients in more complex set ups and usage scenarios of the purchased software. 

  • SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OS

  • Authority to act within defined policies inside area of expertise/knowledge as directed

  • Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers.  Builds strong customer relationships that encourage additional services work with customers

  • Called on to support junior members to manage external stakeholders through conflict resolution

  • Deep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMi

  • Delivery of customer or partner facing product training

  • Support Services revenue objectives by maintaining 65% billable utilization

  • Other duties as assigned

BASIC QUALIFICATIONS

  •  4-6 years of experience

  • High level independence

  • Advanced technical skills

  • Ability to identify selling opportunities with customers and build strong relationships

  • Excellent communication skills with both technical and non-technical audiences

  • Actively seeks constructive feedback on own performance

  • Ability to supervise others

  • Executes tasks in a timely manner with minimal revisions needed

  • Proactive, able to prioritize and solution oriented

  • Knowledge and understanding of Windows OS, Linux/UNIX OS

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