Customer Service Engineer

GreenPowerMonitor, a DNV company, is at the heart of global energy transformation. We use data-driven digital solutions to optimize the performance of renewable energy installations around the world. Our work contributes to a more diverse, more sustainable global energy mix. 

Are you passionate about providing technical support to customers and turning their challenges into success stories?  Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together, we can drive a greener tomorrow  

As a Customer Service Engineer, you will serve as the primary point of contact for our customers, delivering technical support for our cloud-based solutions that monitor renewable energy assets.

The ideal candidate excels in a collaborative, team-oriented environment, working seamlessly with cross-functional teams to achieve shared objectives. They are proactive and possess a strong self-learning mindset, quickly adapting to dynamic settings. With excellent organizational and planning skills, they effectively prioritize tasks and manage competing demands. In customer-facing situations, they demonstrate outstanding communication, active listening, and empathy, along with the ability to troubleshoot and resolve issues efficiently and professionally.

The position will report to our DNV office in Mexico City, Mexico.

What You'll Do

• Manage the requests sent by customers about Networking, Dataloggers, and Device Communications
• Provide technical support through emails and calls to our customers
• Implement project modifications based on customer needs
• Create and modify electrical and single-line diagrams (AutoCAD)
• Manage internal documentation
• Set up GPM platforms (Web Portal, GPM Plus, GPM Scada, and Horizon)
• Detect errors and support the improvement of QUALITY

Resumes should be submitted in English to be considered

The team awaits you… 
You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics, enabling both our internal and external customers and strategic partners to consume and produce innovative data-driven solutions and services seamlessly. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.  

• What We offer
• Vacation bonuses pay
• Group health insurance plan
• Group retirement plan with company match
• Education reimbursement program
• Company-provided life insurance plan
• Food Vouchers
• Flexible work schedule with hybrid opportunities

*Benefits may vary based on position, tenure, location, and employee election*

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 

What Is Required

• To thrive and succeed, we expect you to have:
  • University degree in technical fields such as Information Systems Management, Electronics Engineering, Telecommunications, or similar
  • Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers
  • A proven track record in managing customer relationships
  • The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants
  • Strong written and verbal English communication skills 
  • We conduct pre-employment background screening

Resumes should be submitted in English to be considered.

What Is Preferred

• Knowledge in renewable energy (Solar, Wind, and/or Storage)
• Proven experience working on communication networks and dataloggers
• Industrial communication protocols (Modbus, IEC104, OPC, DNP3)
• Knowledge of the Linux operating system
• Knowledge and experience working with the Power Plant Controller (PPC) in solar plants

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position*